Service and Support
Customer service is generally rated as excellent, but some find it US-centric and average. Technical support is praised for being knowledgeable, talented, quick, and supportive. Users found it responsive, professional, and effective in handling cases, although some have pointed out occasional delays in connecting. The ticket system is efficient, especially for those working with Trend Argentina. While most are satisfied, some suggest there's room for improvement, especially in dealing with engineers promptly.
Deployment
Trend Micro TippingPoint Threat Protection System's initial setup is considered easy and intuitive by many, though it requires technical expertise and planning. Some users report a straightforward process, while others find it moderately complex, needing a service guide. Deployment time varies, from a few hours to several months, depending on the organization and environment. Users emphasize the importance of careful integration, especially in operational data centers, where configuration challenges may arise.
Scalability
Trend Micro TippingPoint Threat Protection System is considered a scalable option, but expansion requires swapping to better hardware models. Feedback indicates scalability is viable for those needing upgrades, with some experiencing no issues. Organizations mention potential improvements, highlighting hardware changes needed to scale. Cloud-based deployment rates favorably, suggesting ease for larger user bases. Though some have limited scalability experiences, ratings often range around seven to nine out of ten. Configuration and management involve multiple personnel.
Stability
Trend Micro TippingPoint Threat Protection System is noted for its excellent stability, consistently rated between eight to ten out of ten. Users highlight its reliability, with no significant issues reported, aside from occasional Manager-related matters. It requires minimal maintenance beyond log monitoring and daily operations. Users appreciate advance notifications for updates, enhancing planning. The system is described as 99.9% stable, free from crashes, bugs, or glitches, underscoring its robustness.