What is our primary use case?
What is most valuable?
It's for securing the vulnerability of the OT solutions they are using. We mitigate those through patch management activities and find vulnerabilities easily with this security solution.
What needs improvement?
It is very difficult for me to pitch it because it's in the maturing stage right now with the security.
Tenable OT product is good, but OT security itself is still maturing. We are taking help from IoT, OT, and information security to improve our OT security posture.
For how long have I used the solution?
I have been using this solution for two years.
What do I think about the stability of the solution?
There were some downtimes, but overall, it is a stable solution.
What do I think about the scalability of the solution?
These are medium and enterprise solutions because small businesses will not be going for OT Security right away. They don't have information security itself yet, so we are just maturing them for the medium level now.
So, we have medium and enterprise clients.
How are customer service and support?
The customer service and support are nice. Sometimes, there are lags but overall it was okay.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
Our customers did some research, and even I sold all the solutions to them. It's a one-stop shop. But still, we put it to the client that these are the solutions, and you take your chance.
So we still recommend it as a consultant, that hese solutions are available, and you can go ahead with whatever you want. But the customers mostly trust Tenable.
How was the initial setup?
The initial setup was good; 60% was very nicely done, and 40% was complex.
I would rate my experience with the initial setup a six out of ten, where one is easy, and ten is difficult.
For one client, we deployed it on-premise, and for another client, we are in the discussion stage to get it on the cloud.
What about the implementation team?
The deployment takes around two days. A technical person was doing the activity with the client directly at night.
What's my experience with pricing, setup cost, and licensing?
The pricing is average. It is a large enterprise client that can afford it right now.
What other advice do I have?
I would suggest before implementing it, do your research. Before opting for OT Security, how the infrastructure and the information system security are strong enough?
And after that, go for OT Security part of it because all are linked. And the information security is the basic part of it. If that is not properly implemented, then OT Security implementation and management will be a difficult task for them.
Overall, I would rate Tenable OT Security a seven out of ten.