Service and Support
IBM Datacap's customer service and support receive mixed feedback. Some find it knowledgeable and helpful, with quick responses and good accessibility. Others report slow responses, high costs, and language barriers, especially in Europe. Support outsourcing and a lack of local expertise are concerns. Documentation is extensive, but first-line support is seen as an area for improvement. Some rate support highly, yet delays and inadequate responses to critical issues are noted.
Deployment
Users report varied experiences with IBM Datacap's setup. While it's largely straightforward, complexity can arise depending on configuration needs. Expertise often improves efficiency, suggesting partners can be beneficial for newcomers. Some installations complete quickly, but intricate scenarios might extend timelines. Improvements like wizards and accelerators aid the process, yet some rely on IBM's support for easier maintenance. Flexibility to align with business requirements is appreciated, though platform compatibility issues are noted.
Scalability
IBM Datacap is highly scalable, supporting both small and large operations. Enterprises can expand by adding servers to manage increased document volumes. It efficiently scales up for thousands of users, with flexibility for varied departmental demands. Integrating new servers can enhance processing speed, while scalability ratings vary from moderate to high. However, scaling challenges arise without proper setup. Cost considerations exist for upgraded processing power and licensing.
Stability
IBM Datacap's stability varies. Some users find it reliable and scalable, praising its performance and positive updates. In contrast, others report issues with the web interface and software bugs. Datacap requires proper implementation and adherence to best practices to maintain stability. While new versions improve performance, older versions have faced criticisms. Despite some challenges with infrastructure and configurations, many users have experienced strong reliability by following recommended guidelines.
