ExtremeCloud IQ Reviews

Name: ExtremeCloud IQ
Brand: Extreme Networks
Rating: 4.4 (76 reviews)

4.4 out of 5

76 reviews
97% willing to recommend

What is ExtremeCloud IQ?

ExtremeCloud is a resilient and scalable cloud-based network management solution offered by Extreme Networks as a subscription service.

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ExtremeCloud IQ is the #11 ranked solution in top Network Management Applications, #12 ranked solution in top Network Access Control (NAC) solutions, and #21 ranked solution in top Intrusion Detection and Prevention Software. PeerSpot users give ExtremeCloud IQ an average rating of 8.8 out of 10. ExtremeCloud IQ is most commonly compared to Cisco Identity Services Engine (ISE): ExtremeCloud IQ vs Cisco Identity Services Engine (ISE). ExtremeCloud IQ is popular among the large enterprise segment, accounting for 49% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 12% of all views.

Helped 865,384 peers since 2012

Featured ExtremeCloud IQ reviews

KristianLarsen

Senior Consultant at Mikla IT

The tool has both advantages and weaknesses because it has several pieces of software on which it has been working because of buyouts. The tool has several branches of software versions, and you can consolidate it into ExtremeCloud, but it also has the disadvantage that sometimes people can get issues because the software on the hardware is different than they expected, especially if it is not converted to the tool used. The tool has simplified things, but it also adds a complexity that sometimes stumps some users. In the future, I think the tool’s onboarding setup of a new tenant could be smoother or faster. I also think that they could provide a simpler setup for first-level support so that it can be easier for them to have a support dashboard that would help them. I am talking about customer support organizations, so you usually have a high turnaround, but you need to have something that is easier to use and where you don't need so much training.

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Sriman L

Senior Network Engineer at Nipun Net Solutions

ExtremeCloud IQ’s user interface needs to be improved, and its current bugs need to be fixed. Sometimes, AP details, like the AP firmware and the AP hostname, are not updating properly because of a few bugs in the current version, which they might fix in the next version. Compared to the central and other cloud solutions, a couple of bugs still running on these portals need to be rectified. For ExtremeCloud IQ's next releases, I expect to get all the users and the events alerts. Also, if any AP goes down, I should be able to do some scheduled reports specific to the site because it is currently in beta. If any AP goes offline, that's an event. If you want to do the filter for a specific site event, we don't have that filter option. I expect specific site-level and category-level events and alert filters to get reports.

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Sydney-Reynolds

Account Executive at +OneX

The certification costs from suppliers are getting out of control, and it's not just Extreme. We have the same problem with Cisco and Huawei. In terms of new features, Extreme access points are already on the leading edge. It's like cell phones where you're not even using 60 percent of your features and that's the problem. Extreme has the latest technology, and it's already better than Aruba or Cisco. However, if there are any features that could reduce costs, that would be welcome.

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ExtremeCloud IQ mindshare

Product category:

As of August 2025, the mindshare of ExtremeCloud IQ in the Network Management Applications category stands at 2.9%, up from 2.9% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Network Management Applications

PeerResearch reports based on ExtremeCloud IQ reviews

Type	Title	Date
Category	Network Management Applications	Aug 20, 2025	Download
Product	Reviews, tips, and advice from real users	Aug 20, 2025	Download
Comparison	ExtremeCloud IQ vs Cisco DNA Center	Aug 20, 2025	Download
Comparison	ExtremeCloud IQ vs Aruba Airwave	Aug 20, 2025	Download
Comparison	ExtremeCloud IQ vs Cisco Catalyst Center	Aug 20, 2025	Download

Title	Rating	Mindshare	Recommending
Cisco Identity Services Engine (ISE)	4.1	N/A	87%	143 interviews Add to research
Aruba ClearPass	4.3	N/A	94%	88 interviews Add to research

Valuable Features

ExtremeCloud IQ's most valuable features include controller-less architecture, cloud-based management, intuitive interface, scalability, robust security with integrated firewalls, and easy deployment. Users appreciate its centralized management, real-time insights, VPN capability, seamless mobility, and automated provisioning. The unified dashboard with advanced analytics and network visibility simplifies troubleshooting and reduces downtime. Additionally, automation and AI-based analytics enhance performance and security, while the platform's compatibility and planning tools support effective infrastructure management.

"The deployment made my life very easy."
"The deployment made my life very easy."
"Another valuable feature is the automation of Wi-Fi configurations, which allows the wireless network to auto-reconfigure in case of problems."

Room for Improvement

ExtremeCloud IQ needs better user interface design and stability. The learning curve can be steep for new users. There are issues with technical support response times and feature updates. Advanced data and application management capabilities could be improved, along with reporting features and integration options. Pricing is considered high compared to competitors. There are concerns about roaming issues, particularly when using VoIP over WiFi. Better documentation and onboarding processes would be beneficial for users.

"I struggled with the documentation. I expected comprehensive documentation and videos but found them to be too simple."
"I struggled with the documentation."
"The product could support multi-vendor infrastructures."

ROI

ExtremeCloud IQ offers positive outcomes by enhancing connectivity and reducing troubleshooting time. It facilitates increased productivity and guest internet services without the need for extensive infrastructure. Many notice cost savings from network management efficiencies and elimination of traditional controllers. Users appreciate stability, ease of expansion, and efficient network administration without requiring extensive training. Despite the challenge in measuring exact ROI, satisfaction from dependable performance and reduced administration costs is evident.

Pricing

ExtremeCloud IQ's pricing structure is considered competitive yet slightly higher than some competitors. Deployments typically involve upfront costs, such as access points priced between $400-$1100 and licensing per device. Day-to-day operational costs are minimal, with many mentioning affordable multi-year licenses. Discounts and offers are available, making it cost-effective for some, though budget challenges can arise for smaller entities. It's crucial to evaluate licensing models and potential savings through negotiations or bundled purchases.

"The product pricing is reasonable."
"Price-wise, it is a reasonable tool."
"ExtremeCloud IQ's pricing is high."

Popular Use Cases

ExtremeCloud IQ is used by organizations for managing wireless networks, controlling access points, and simplifying management across multiple locations. Its primary use includes providing cloud-based management for educational institutions, enterprises, and industries like healthcare and telecom. It supports environments requiring high connectivity and unified management, enabling easy monitoring and analytics through a centralized interface. ExtremeCloud IQ offers network visibility and policy control, making it suitable for diverse sectors needing comprehensive cloud management.

Service and Support

Customers praise ExtremeCloud IQ's customer service for being quick and polite, rating it highly, often 9 or 10 out of 10. Technical support receives varied feedback; many note it is knowledgeable and prompt, though some report challenges with first-layer responses. Customers find support efficient in resolving issues and appreciate the user guides, documentation, and resources available. Some rely on third-party assistance for specific needs, but ExtremeCloud IQ's support is generally seen as effective and responsive.

Deployment

Initial setup experiences with ExtremeCloud IQ vary. Some find it straightforward and easy, with intuitive interfaces and built-in wizards aiding the process. Others mention the ease of automatic access point detection and configuration. Few face complexity due to unfamiliarity or extensive requirements, yet training and support alleviate difficulties. Deployment duration depends on specific needs, ranging from quick setups to longer, detailed configurations. Users appreciate the user-friendly approach and adaptability to different organizational needs.

Scalability

ExtremeCloud IQ is highly scalable, supporting a vast number of access points even in challenging environments. Users appreciate its ability to expand without performance issues, with a straightforward process for adding devices. Its cloud-based architecture allows flexibility, with no restrictions on the number of connected APs. Enterprises employing it range from small setups to extensive deployments, praising its capacity to manage high-density areas effectively. Users frequently rate its scalability highly, indicating ease of scaling.

Stability

ExtremeCloud IQ demonstrates high stability with occasional challenges, such as minor firmware bugs and issues with older wireless standards. Many users report a smooth experience, free from frequent disruptions, with swift resolutions when problems arise. Some faced initial setup difficulties, though Improved firmware updates and proactive support enhance reliability. Occasionally, specific environments with interference challenge stability. Generally rated highly for offering stable network operations and seamless updates, users appreciate its reliability and user-friendly management.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ExtremeCloud IQ Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

12%

Comms Service Provider

11%

Educational Organization

Manufacturing Company

Government

University

Construction Company

Financial Services Firm

Retailer

Performing Arts

Insurance Company

Healthcare Company

Non Profit

Wholesaler/Distributor

Legal Firm

Real Estate/Law Firm

Transportation Company

Energy/Utilities Company

Media Company

Hospitality Company

Recreational Facilities/Services Company

Outsourcing Company

Pharma/Biotech Company

Wellness & Fitness Company

Renewables & Environment Company

Consumer Goods Company

Logistics Company

Sports Company

Compare ExtremeCloud IQ with alternative products

Learn more about ExtremeCloud IQ

The network is your platform of engagement for clients and staff. We have designed ExtremeCloud to provide superior user experience by empowering you and the applications that drive your business. The combination of Extreme Networks’ smart wired and wireless edges and the elasticity, resilience and scalability provided via state-of-the-art datacenters distributed strategically for worldwide availability allows you to respond to the changing needs of your business, at the speed of cloud, through a simple, multi-site aware user interface.

ExtremeCloud IQ was previously known as Aerohive Networks, Aerohive HiveManager, HiveManager, ExtremeCloud , ExtremeSecurity.

ExtremeCloud IQ customers

Henry Ford Health System, Baltimore Ravens, Brandili, Federal University of Alagoas, CEDAE, Caxias do Sul, UNISC Concurrency, CenturyLink Field, Louisiana College, Cricket Tasmania Stadium, Moscow Internet Exchange