CDW ServiceNow Solutions Reviews

Name: CDW ServiceNow Solutions
Brand: CDW
Rating: 4.3 (3 reviews)

Vendor: CDW

4.3 out of 5

3 reviews
100% willing to recommend

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What is CDW ServiceNow Solutions?

CDW ServiceNow Solutions (SNS) is an Elite Partner and an Authorized Trainer with ServiceNow and is an accredited ITIL® training organization. In 2019, CDW formed SNS by acquiring Aptris, an IT Service Management leader since 2003. Their team of over 100 service management professionals possesses a depth of knowledge and commitment to customer success that has resulted in multiple industry awards and a leading CSAT score of over 4.6 out of 5.

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CDW ServiceNow Solutions is the #1 ranked solution in top ServiceNow Service Providers solutions. PeerSpot users give CDW ServiceNow Solutions an average rating of 8.6 out of 10. CDW ServiceNow Solutions is most commonly compared to Cognizant ServiceNow Services: CDW ServiceNow Solutions vs Cognizant ServiceNow Services. CDW ServiceNow Solutions is popular among the midsize enterprise segment, accounting for 61% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a construction company, accounting for 51% of all views.

Buyer's Guide

CDW ServiceNow Solutions

March 2026

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Featured CDW ServiceNow Solutions reviews

Daniel Bond

IT Manager at a healthcare company with 1,001-5,000 employees

CDW ServiceNow Solution's expertise is high when it comes to ServiceNow. They do a good job of helping us with governance, supporting the system, telling us of new features that are coming out on the system, and developing solutions on top of ServiceNow. They are very proactive when creating problems, when they need to be created. They maintain monthly sprints now. So, we are doing feature releases every month. They are maintaining the backlog and reaching out to people proactively to get stories and solicit feedback. They have put in agile methodology for our sprints. We were probably one of the first teams at our company to do that. Now, I think everybody is doing that. They run quarterly governance meetings on the platform. They demo new features and functions, then make suggestions and guide us where to go with the platform.

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it_user1689477

Sr. Software Engineer at a healthcare company with 1,001-5,000 employees

I would assess and value CDW Service Now as high in terms of their expertise when it comes to our organization’s full stack of technologies and how they integrate with ServiceNow. CDW is well-versed in how things talk together. They understand how different ServiceNow stacks need to communicate with our organization. CDW ServiceNow Solutions is very key and instrumental for our HRSD. They are on time in terms of delivering and working on integration points, e.g., integrating HRSD within ServiceNow with external systems in order to have enough information in the platform coming from the other system and vice versa. Within our ITBM, CDW ServiceNow Solutions facilitates and enables project forecasts, demand forecasts, program forecasts, and resource management. Overall, they continue to provide value. We are growing internally, utilizing ServiceNow more in terms of running our projects in a more agile fashion. I'm not talking specifically about ServiceNow projects. I am talking about enabling the platform so our internal organization's projects are being executed and tracked within ServiceNow using a Scaled Agile Framework (SAFe). The expectation is that we will grow with them as well as grow in maturity with them.

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reviewer1745475

Global Tech Executive at a insurance company with 10,001+ employees

It's hard to retain and find people with the right skill sets. CDW ServiceNow Solutions provided us with capacity quickly. They are generally of high caliber and have enabled us to quickly meet our goals. For example, they were instrumental in our achieving a re-baselining project. We were taking two legacy ServiceNow instances and combining them into a single, vanilla platform. With CDW's capacity, we were able to achieve our goals. Before implementing anything, CDW sat down with us to learn about our current state and desired business outcomes. The results we achieved from our ServiceNow implementation are stronger than they would have been if CDW hadn't taken the time to understand our goals.

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CDW ServiceNow Solutions mindshare

As of April 2026, the mindshare of CDW ServiceNow Solutions in the ServiceNow Service Providers category stands at 4.3%, down from 14.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

ServiceNow Service Providers Mindshare Distribution
Product	Mindshare (%)
CDW ServiceNow Solutions	4.3%
Cognizant ServiceNow Services	16.8%
Accenture ServiceNow Services	16.2%
Other	62.7%

ServiceNow Service Providers

PeerResearch reports based on CDW ServiceNow Solutions reviews

Type	Title	Date
Product	Reviews, tips, and advice from real users	Apr 4, 2026	Download

Valuable Features

"Our expectations have been met in terms of services delivered on time, on budget, and on spec."
"CDW ServiceNow Solutions is very key and instrumental for our HRSD."
"The impact of CDW on our ServiceNow implementation has had a very positive impact on our business."

Room for Improvement

"They need to find different ways to prove that they can extend beyond their current footprint. It has not been clear how strong their bench is in that area."
"When we want to contract them for projects outside of their MSP contract, there is room for improvement."
"On the project implementation side, it needs to be a little more authoritative."

Pricing

"The pricing is very competitive."
"Pricing-wise, they are pretty standard for the market. They provide a good value for their pricing."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CDW ServiceNow Solutions Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Construction Company

51%

Healthcare Company

Comms Service Provider

Manufacturing Company

Transportation Company

Outsourcing Company

Wholesaler/Distributor

Computer Software Company

Educational Organization

Financial Services Firm

Consumer Goods Company

Government

Media Company

Real Estate/Law Firm

University

Performing Arts

Logistics Company

Non Profit

Religious Institution

Retailer

Insurance Company

Aerospace/Defense Firm

Hospitality Company

Marketing Services Firm

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Learn more about CDW ServiceNow Solutions

With customers ranging from Fortune 500 companies to some of the nation’s leading healthcare organizations and higher education institutions, CDW has the experience to help you succeed with your ServiceNow initiatives.

ITSM- Upgrade to fully automated IT and business services with cloud-based ITSM.
ITOM- Enhance visibility, prevent service outages and maximize operational agility.
SecOps- Align security and IT to prioritize and resolve threats based on business impact.
CSM- Transform customer service management by connecting people and processes.
HR- Streamline your HR delivery, freeing you up to focus on people, not processes.

Already Own ServiceNow?
CDW has helped hundreds of customers expand the benefits of ServiceNow into new process areas such as:

Advisory Services, providing ITSM Maturity Roadmapping, Process Design and Process Alignment
Workshops
Staff Enhancement Services, growing your ServiceNow team using our top certified developers
Remote Admin Services for managing instances, enhancements, upgrades and guidance
Continuous Improvement Plans for ongoing planning, design, development and coaching
Online training, ServiceNow Fundamentals classes (the SysAdmin cert prerequisite)

Considering ServiceNow?

CDW provides demos, project mapping, budget projections—anything to help you fill in the gaps. Plus, if you decide to go with ServiceNow, they have ServiceNow implementation packages designed to get you up and running quickly using best practice methodologies focused on fast time-to-value.

Looking for Process Improvement or ITIL Training?

CDW has some of the best certified ITIL trainers who can deliver half-day ITSM simulation events, one-day executive overviews, and three-day certification courses that conclude with the official ITIL certification exam.

Learn more about CDW ServiceNow Solutions.

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CDW ServiceNow Solutions Reviews Summary
Author info	Rating	Review Summary
IT Manager at a healthcare company with 1,001-5,000 employees	4.5	I find CDW ServiceNow Solutions provides expert, proactive support for our platform, leveraging high expertise and agile processes. They positively impact our business, though project implementation could be more authoritative.
Sr. Software Engineer at a healthcare company with 1,001-5,000 employees	4.5	CDW ServiceNow Solutions effectively addresses our backlog and applies agile methodologies for ITSM, ITBM, and HRSD. Their expertise and timely delivery are excellent (9/10). However, their on-demand project teams could better understand our current state and offer more guidance outside the MSP contract.
Global Tech Executive at a insurance company with 10,001+ employees	4.0	CDW augments our ServiceNow engineering, providing skilled capacity, strong expertise, and quick delivery, enabling complex projects. However, they need to demonstrate proven experience in new tech areas like AWS before expanding their offerings to us.

Title	Rating	Mindshare	Recommending
Cognizant ServiceNow Services	0.0	16.8%	0%	0 interviews Add to research
Infosys ServiceNow Services	0.0	7.7%	0%	0 interviews Add to research