Catchpoint Reviews

We are using this for an eCommerce product for live customers. This is used to monitor business performance, checking if customers are able to make payments on time or if they encounter issues during online shopping. If there are issues in a specific market, we can monitor the entire country and identify the frequency of issues. We wait for 15 minutes and, if the frequency increases, we take quick action.

One of the features, the scatter plot, is very useful. It shows red dots wherever there are issues. Another feature is regional filtering, which allows us to filter the market based on risk. For instance, suppose we want to identify issues in all markets over the last twenty-four hours. These are the two features we use most frequently.

Our DevOps and our development team used Catchpoint exclusively for synthetic testing of API and URL endpoints. Our DevOps team is like a composite team for the solution users. Their job was to operate the tool and build the test, and they were the primary folks using it daily. 

The developers used Catchpoint for pre-production testing to ensure that the tests ran and gave them the needed data. They made improvements to the systems that were being monitored. We had around 100 users on the whole platform. The third group was my team, the platform owners. We were in there running daily reports. 

When we started, it was pretty light because we were trying to evolve our thinking, and then it grew. The contract was renegotiated when I was leaving, and we were increasing the test count even higher than we had, indicating a higher level of interest in what we could get out of it. 

Catchpoint is a natively built cloud. There are also ways to deploy an agent internally for tests that sit behind firewalls and internal systems, but the platform is definitely SaaS.

Integration is essential. We can tell what's going on in our infrastructure and all the other events in our environments simultaneously. Our hand-built, in-house integration solution had a lot of overhead. at the same time, Catchpoint was essentially ready out of the box. We only need to configure a connector. That was a huge win. 

Also, our outside-in tests from our previous provider would trigger an alert. Someone would look at that test failure and say, "Well, the site's up. What's wrong here?" We couldn't eliminate ourselves as the culprit. We couldn't tell if it was being routed through an entirely different AS across the internet because someone between us and the test site has a provider issue.

Catchpoint helped us establish that something is in a provider network, so we could tell our customers to check their internet provider because the traffic is not getting to us. You need to be gentle when you tell them that, but the fact that we could do it was crucial.

We're using Catchpoint for monitoring activities. From a user perspective, we're using the tool to monitor online shopping customers and support global customers. Suppose customers face issues when purchasing, we get alerts from Catchpoint. Wherever there are red alerts, there are issues in specific markets, so these are the notifications we receive in Catchpoint. Through the tool, we can further drill down to see the flows we need to validate, and we can also see the input parameters the customers are using. We can also use Catchpoint to get test data in real time and validate those quickly.

There are scatter plots in the tool where there are frequent drops or frequent notifications for specific markets, so we can just go over the scatter plots, see the time duration where we can identify, for particular markets, that the drops are consistent, and that would mean there aren't critical issues going on, so based on that information, we can take the actions we need.

The best feature in Catchpoint is the alert or the notification my company gets frequently, in particular, every five minutes. It's the notification you get whenever a respective market has an issue. There's also a dashboard in Catchpoint that shows the markets you support, so all the markets will be highlighted graphically in the dashboard whenever there's downtime that could affect you. If there's no issue for a specific market, it will be in green, so in this way, anybody would be able to understand which market has issues and which market has no issues through Catchpoint.

The tool is very useful for monitoring activities.

Our company tests versions of international websites for our clients and we use the solution's simple node backbone to track website response metrics and waterfalls. 

Our use case is unique because most companies conduct constant, proactive monitoring but we are responsive and only monitor when we experience issues.

The solution offers three different ways of slicing data to look for abnormalities. For example, you can slice data in a graph to include X and Y metrics but also time and city metrics. 

The solution allows the creation of response headers whose values can be captured with regex and compared to logs. We send different proxy performance metrics through different header values and it is important to have that information tied to our data so we can pull it by test and look at response times. 

Our primary use case for the solution is for end vision monitoring with an endpoint solution. We also use them to create network status while focusing on the synthetic solution because of digital monitoring. Catchpoint provides a great amount of information, and customers want budgets, so they spend less on cheaper products. Catchpoint has a better chance to increase its market, but they have been focusing on the synthetic force because there is a clear advantage and digital monitoring. We deploy the solution on-premises.

Catchpoint tries to cover the full stack of other computers. However, it is not a good idea because many computers can check the complete spec monitoring, like Datadog, New Relic and Dynatrace. Hence, Catchpoint can be improved by focusing solely on network monitoring.

Additionally, for the old process, we provided a base point that is not cheap compared to a more affordable version like pin down. So further improvements can be made by assessing their strategy and improving brand marketing for the latest version of Catchpoint because many customers are unaware of it.

Currently, our organization is adopting Asawari principles. We are using Catchpoint as a marketing tool. 

We create automation scripts for our applications. Those scripts are running in Catchpoint, enabling us to hit different geolocations, ensuring that prospective customers are reliable when they come to our sites.

Catchpoint provides the data for our internal dashboard which shows us the reliability of the customer.

Catchpoint's customer service and support are valuable. They are available and able to help us whenever we need extra features. They are clear with respect to what they can or cannot do.

I like that you can record the sessions, and you are able to test the transaction type, web-based and API based. They provide the raw APIs to pull the data. 

Catchpoint's new user interface has a lot of new features enabled and many more functionalities than previous versions.

Catchpoint is used for synthetic monitoring. For example, if you have a URL, you may want to ensure that your customer's journey is monitored from a user-experience standpoint. 

In Catchpoint, you can enter the user action, and that user action can then be configured as a script. Catchpoint will then continue to emulate that user's steps every 5 minutes or 10 minutes, as it is defined by you.

If you have a service product and have just exposed the API in your data. In those cases, you can perform API monitoring by passing sample data contracts and validating whether your API is responding to the query or not. It can also tell you what the time is, what the response score is, and so on.

That is the function of features. The most valuable features of Catchpoint are basically the transaction monitors on the API and UI.

We use Catchpoint to monitor our websites in real-time. It helps us keep track of various metrics. 

Catchpoint is very flexible and also provides logs for troubleshooting purposes. It helps us fix issues within the SLAs signed with the end users. The tool is easy to learn.