Service and Support
Azure Site Recovery customer service and support receive mixed feedback. Many users commend Microsoft's support as helpful and professional, giving ratings up to nine out of ten. However, others report slow response times and communication challenges, leading to ratings as low as five out of ten. While some appreciate quick ticket resolution, others find the process cumbersome, especially for non-partners. Some rely on partners for assistance before contacting Microsoft directly. Satisfaction varies widely among different users.
Deployment
Azure Site Recovery's initial setup is generally easy and uncomplicated. It involves installing clients and configuring the site recovery, often completed in hours or days. Complexity can arise depending on infrastructure and data size. External support may be necessary, particularly from Microsoft or experienced partners. Many find documentation limited, making expertise vital. Synchronization takes longer, especially with large VMs, and can involve multiple team members responsible for networking and cloud tasks.
Scalability
Azure Site Recovery offers high scalability, supporting a wide range of users from small businesses to large enterprises. Feedback varies, with most finding it effective and flexible for disaster recovery. Some mention dependencies on regional capacity, but generally, it accommodates extensive usage. Some rate its scalability highly, appreciating ease of use and cost-effectiveness. Organizations experience varying scalability levels, sometimes influenced by setup and geographical factors, but generally find it adaptable for different needs.
Stability
Azure Site Recovery is widely recognized as a stable offering. Most users experience consistent performance, with ratings often ranging between seven to ten out of ten. Occasional issues have occurred, but stability remains strong. It is described as generally reliable, with some experiencing exceptional consistency. Stability is contingent upon specific situations, but the consensus highlights its robustness and dependability.