Try our new research platform with insights from 80,000+ expert users

What is Amazon Lex?

Featured Amazon Lex reviews

Amazon Lex mindshare

As of June 2025, the mindshare of Amazon Lex in the Chatbot Development Platforms category stands at 20.6%, up from 14.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Chatbot Development Platforms
 
 
Key learnings from peers

Valuable Features

Room for Improvement

Pricing

Top industries

By visitors reading reviews
Financial Services Firm
18%
Computer Software Company
16%
Healthcare Company
6%
Manufacturing Company
6%
University
5%
Retailer
5%
Transportation Company
4%
Insurance Company
4%
Government
4%
Real Estate/Law Firm
3%
Educational Organization
3%
Logistics Company
3%
Wholesaler/Distributor
2%
Comms Service Provider
2%
Legal Firm
2%
Marketing Services Firm
2%
Non Tech Company
2%
Renewables & Environment Company
2%
Non Profit
2%
Energy/Utilities Company
1%
Engineering Company
1%
Media Company
1%
Consumer Goods Company
1%
Aerospace/Defense Firm
1%
Sports Company
1%
Construction Company
1%
Performing Arts
1%

Compare Amazon Lex with alternative products

Learn more about Amazon Lex

Amazon Lex customers

Related questions

 

Amazon Lex reviews

Sort by:
Kannan-M - PeerSpot user
Amazon connect/service cloud voice at Cognizant
Verified user of Amazon Lex
Jul 6, 2024
Integrates with generative AI and used for chatbot functionality

Pros

"The solution's most valuable feature is the integration of generative AI with Lex bot."

Cons

"Amazon Lex's utterances could be improved."
Ramu (Ram) Anagani - PeerSpot user
System Engineer at a tech vendor with 10,001+ employees
Verified user of Amazon Lex
Jul 19, 2024
Comes with natural language processing and can handle different dialects

Pros

"The tool's most valuable feature is its natural language processing. With this, customers can directly input using their voice. We can use it for many applications, not just for this. We can train the bot or whatever else based on the business requirement. I like how we can easily train the bot in Amazon Lex. It can also handle different dialects and languages. "

Cons

"I get error at times while developing the tool from scratch. "
Find out what your peers are saying about . Updated
856,874 professionals have used our research since 2012.
NP
Director - Cloud Architecture at a computer software company with 10,001+ employees
Verified user of Amazon Lex
Oct 26, 2021
Extremely stable with great speech recognition and helpful technical support

Pros

"It helps context control natively so that you can manage the context immediately without the need for custom code. "

Cons

"Lex is not multilingual and supports only English. "
PeerSpot user
Senior Associate Consultant at a consultancy with 10,001+ employees
Verified user of Amazon Lex
Jul 10, 2024
Integrates well with advanced AI tools and has good technical support services

Pros

"The most valuable aspect of Amazon Lex is its ability to integrate advanced AI models like Gen AI. "

Cons

"The product could improve natural language understanding capabilities and provide more robust voice integration features to deliver a seamless user experience. "
Murali Mallikarjuna Perumalla - PeerSpot user
Data Scientist at a tech services company with 201-500 employees
Verified user of Amazon Lex
May 30, 2024
User-friendly and easily understandable, but can get expensive based on the usage

Pros

"The solution is very user-friendly."

Cons

"The product can be expensive based on our workloads."