Accomplished Network Engineer with expertise in Unified Communications, Managed Services and service desk operations, telecommunication/VoIP services, ITIL Processes. Demonstrated leadership capabilities from team lead positions to management. Demonstrated competencies:
• Nineteen years experience and training in designing, installing and troubleshooting Cisco UCS, Cisco Unified Communications Manager, Unity Voice Mail, Unified Contact Center Express and other applications, Voice Gateways, and IP Phones
• Installing, configuring, maintaining and troubleshooting Cisco routers and switches
• Team Building and Leadership
• Customer service experience
• Systems Engineering
• Operating system (Windows, MAC, Linux) and Microsoft application experience
• Project management experience
• Change Management
• Networking experience
• Customer Relationship Management
• Customer Focus
• Problem Resolution
• Solutions Delivery
• Excellent writing and verbal skills
• Excellent troubleshooting skills
Specialties: Cisco Unified Communications Manager (CallManager,CUCM) versions 9-12.5, Unity and Unity Connection Voice Mail, IM & Presence(CUPS), Cisco Unified Contact Center Express(UCCX), Cisco Finesse, Contact Center Express Scripting, Cisco Prime Collaboration, Cisco Telepresence Managemnt Suite(TMS), Cisco Meeting Server(CMS)Cisco Expressway(VCS, Voice Gateways(CUBE), Cisco UCS. VMWare ESXi, MGCP, H323, SIP, SCCP, T1 CAS, T1 PRI. ISDN, Routing Protocols, LAN/Wan Protocols, TCP/IP. All Microsoft operating systems and applications. MAC OS X.
Cochran, Inc
Netcuras, Inc
Dimension Data
Nexus IS
Calence
Cisco Systems
Utah Valley University, Bachelors of Business Administration
