Results-driven Senior IT Infrastructure Operations professional with 17 years of strategic expertise envisioning and leading technology based, multi-million dollar initiatives impacting IT and business profitability. I love leveraging technology and process to solve business problems and accelerate business profits.

Strategic:
• Provide direction and leadership on building and scaling IT infrastructure to support the needs of organization and its customers
• Implement and promote use of consistent, efficient and quality processes to meet timelines and deliverables according to requirements and standard operating procedures
• Ensure compliance of operations with governing regulatory requirements
• Create, maintain and assume accountability for a culture of high customer service
• Ensure business continuity and implement means of disaster recovery to ensure uninterrupted business operations
• Responsible for information security and data privacy for the company

Operational:
• Ensure smooth functioning of global IT infrastructure operations, availability and uptime.
• Oversee administration of servers, workstations and networking
• Oversee setup and enforcement of all security policies at all levels, including firewalls, servers, desktops
• Prepare, update and maintain all IT Standard Operating Procedures and Work Instructions
• Drive implementation and management of business continuity and disaster recovery plans
• Lead projects for deployment, validation and commissioning of new equipment and systems
• Customer facing role for new engagements, customer-specific IT issues & customer audits
• Coordinate with vendors for procurement and maintenance of all IT assets and IT services
• Maintain IT asset inventory
• Negotiate with equipment vendors and network connectivity providers to secure the best cost for IT infrastructure

Etc..