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55 Points
6 Years

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Over 5 years ago
Contributed a review of Alemba Service Manager: Easy to use and the workflow is customizable
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Alemba vFire v9.0.10
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Alemba Service Manager Logo
Over 5 years ago
Alemba Service Manager
Easy to use and the workflow is customizable

About me

As a proven IT management professional with 20+ years of experience driving solutions delivery and business technology architecture for leading companies, I bring an excellent portfolio of strategic experience that has positioned me to shape long-term and short-term technology roadmaps sustaining the future of customer-facing IT services and tools.

I have led and successfully rolled-out 50+ IT projects to streamline businesses such ERP implementation management, and played an integral role in designing a highly sophisticated integrated IT solutions to mention a few, this gives me a unique edge from which I can add value to any business.

Certifications
  • Post Graduate Professional Career Certificate In Computer Systems & Applications
  • Certificate of Project Management
  • CIW
  • Certified Internet Webmaster Master Designer
  • Microsoft Certified System Administrator (MCSA 2000)
  • Project Management Professional (PMP)
  • ITIL V.2 Foundation Certified
  • “TOT” train of trainers certificate “Blended Learning”
  • ITIL V.3 Foundation Certified
  • ITIL V.3 Intermediate examination: Life cycle: Service Strategy
  • ITIL V.3 Intermediate examination: Life cycle: Service Design
  • ITIL V.3 Intermediate examination: Life cycle: Service Transition
  • ITIL V.3 Intermediate examination: Life cycle: Service Operation
  • ITIL V.3 Intermediate examination: Life cycle: Continual Service Improvement
  • Creating Your IT Strategy
  • Body Language for Leaders
  • Leading with Innovation
  • Meeting the Challenge of Digital Transformation
  • Blockchain Basics
  • Digital Strategy Formulation
  • ITIL V.3 Intermediate examination: Managing Across the Lifecycle "MALC"
  • ITIL V.3 Expert
  • IBM Blockchain Essentials
  • Nanodegree Android Developer Track
  • Blockchain Advanced Level: Uses Beyond Bitcoin
  • Blockchain Basics by "University at Buffalo & The State University of New York"
  • Smart Contracts by "University at Buffalo & The State University of New York"
Education

Arab Academy for Science, Technology and Maritime Transport
The American University in Cairo
Ain Shams University