it_user792396

SR. ITSM/BSM Consultant (Remedy) at a consultancy with 11-50 employees
Has 10+ Years Of Experience

Badges

75 Points8 YearsTop 20

User Activity

Over 8 years ago

Contributed a review of BMC Helix ITSM: It is easy to be notified and update your work from a mobile

Projects

Over 8 years ago

Migration projects to new release.

Experience

Reviews

Over 8 years ago

BMC Helix ITSM

It is easy to be notified and update your work from a mobile

About me

Broad experience planning, architecting, managing, delivering professional services, presales and technical support of BMC BSM Software solutions for leading companies across many industries and countries.
Successful projects OutOfTheBox (OOTB), customizations, integrations and custom development for the following BMC Products: ARS, CMDB, ITSM Suite (Incident, Problem, Change, Release, Asset Management), Service Request Management (SRM), Service Level Management (SLM), Knowledge Management (KM). Dashboards for BSM. Atrium Discovery and Dependency Mapping (ADDM)
Integrations to BSM solutions, ADDM, BPPM, BBSA, BAO, WebServices, API

Current Certifications:
- BMC Certified Professional BMC Remedy Service Desk and Change Management 8.1
- Approval Technical Support (ATS) Certification for ARS 7.x.,
- BMC Certified Professional IT Service Management 7.6.04
- BMC Educational Services – Certified Instructor for ARS 8.x and ITSM 8.x

Certifications

BMC Certified Professional BMC Remedy ITSM Suite 7.6.04
Bomgar Rep & Admin Certifications
ITIL v3 Foundations
BMC Remedy AR System 7.x Approval Technical Support
BMC Remedy ITSM 7.x Advanced Solutions for Incident and Problem
BMC Remedy ITSM 7.x Advanced Solutions Core Components
BMC Certified Professional BMC Remedy Service Desk and Change Management 8.x

Education

BMC Education
Universidad Nacional Autónoma de México

Interesting Projects and Accomplishments

Over 8 years ago

Migration projects to new release.