it_user790956

BMC Remedy Specialist with extensive experience of implementing whole suite of Remedy ITSM with CMDB
Strong experience on custom development on Remedy development platform
Experience in installation/configuration/development/deployment/customization/administration support for:
BMC Remedy ARS 6.X / 7.X.X / 8.X
BMC Remedy ITSM 6.X / 7.X.X / 8.X (Incident, Problem, Change, Asset, Foundation Elements)
BMC Atrium Core 7.X.X / 8.X - (Normalizaton,Reconciliation,AI)
BMC Remedy CMDB 2.X - (Normalizaton,Reconciliation,AIE)
BMC Service Request Management 2.X / 7.X.X / 8.X
BMC Service Level Management 7.X.X / 8.X
BMC Remedy Knowledge Management 7.X.X / 8.X

Upgrade from Remedy ITSM 7604 to Remedy 9 with enablement of Smart IT
Enablement of BMC Remedy Smart Reporting

Support, administration & Performance Tuning experience with almost all the versions of BMC Remedy
Experience on developing complex and Advance Interface Forms SRDs
Experience on configuring SLAs, Service Targets, Milestones in SLM

Hands on experience on integrating discovery tool like Microsoft SCCM with Atrium CMDB for CI and relationships population
Experience on configuring approvals based on CI people relationships

Strong experience on BMC Remedy Patch or Version Upgrades/Migrations
Experienced on working on BMC Remedy OnDemand environment

Experienced on Report Creation in Business Objects/Crystal Report/BMC Remedy Smart Reporting

Worked on Windows / Linux / Solaris OS platform
Worked on SQL / Oracle DB Platform

Technical/UAT documentation & Remedy Knowledge Articles

Strong experience on Third Party Integrations - Discovery Tool (MS SCCM), LDAP (AREA & ARDBC), Web Services, Atrium Integrator, Email Engine
Experienced on SSO Integration - Atrium SSO with SAMLv2
Experience in conducting End User/Support Staff/Administrator - Trainings/Workshops
Basic experience on BMC TM ART, SilkTest

Certifications - ITIL Foundation V3