No more typing reviews! Try our Samantha, our new voice AI agent.

it_user790794

  • Sr. Programmer/Analyst at a government with 10,001+ employees
  • Has 10+ Years Of Experience
Badges
60 Points8 Years
User Activity
Over 8 years ago
Contributed a review of BMC Helix ITSM: It has centralized all work orders and help desk ticket tracking, but adding additional fields does not work very well
Projects
Over 8 years ago
We worked with Column Technologies who upgraded us
We worked with Column Technologies who upgraded us from Remedy 7.5 to Remedy 9.1
Experience
Reviews
BMC Helix ITSM Logo
Over 8 years ago
BMC Helix ITSM
It has centralized all work orders and help desk ticket tracking, but adding additional fields does not work very well
Education

Southern Methodist University
Texas A&M University-Commerce
San Antonio College

Interesting Projects and Accomplishments
Over 8 years ago
We worked with Column Technologies who upgraded us