Specialist in BMC Suite of Products
o Proficient in the management and ownership of BMC tools such as: BMC Portal, BMC Event Manager, BPPM.
o Skilled in owning and implementing tool upgrade and running customisations in various projects. Implementing new customisations and solutions for the installed tools, (includes writing customised BEM Rules, customised Crystal Reports).
o Implementing integration of BEM/SIM to Remedy.
o Worked on the customisation of the Impact Model events through Rules in BPPM, and suppressed the out of the box events to reduce the incident count. Implemented Severity mappings.
o Adept at working in state of the art tools modelled on ITIL standards.
JNTU Hyderabad
JNTU Hyderabad
Kendriya Vidyalaya
