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55 Points
7 Years

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About me

Several years as a Help Desk Manager. Help desk sizes have been as many as 25 technicians supporting over 3000 people with support technicians at various locations around the country. Managed purchases of over 3 million dollars, together with asset management. Involved in setup of new help desks and making improvements to current environments.

Very interested in an ITIL Environment

Specialties: Customer Contact Skills, Problem Management.