Several years as a Help Desk Manager. Help desk sizes have been as many as 25 technicians supporting over 3000 people with support technicians at various locations around the country. Managed purchases of over 3 million dollars, together with asset management. Involved in setup of new help desks and making improvements to current environments.
Very interested in an ITIL Environment
Specialties: Customer Contact Skills, Problem Management.
HDI ITIL V3 lite
University of Phoenix, Axia College
North Olmsted High School
US Navy
