it_user414228

Self Employed at a tech company with self employed
Has 5-10 Years Of Experience

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User Activity

Over 10 years ago

Contributed a review of Zendesk: The feature that stands out for me, is the ability to create your own apps for Zendesk. I hardly ever feel limited by the framework and can add individual functionality.

Experience

Reviews

Over 10 years ago

Zendesk

The feature that stands out for me, is the ability to create your own apps for Zendesk. I hardly ever feel limited by the framework and can add individual functionality.

About me

I am a German full-stack developer, author of "Mastering Zendesk" (published 2017) and Zendesk Guru.

★ What I do

- Evaluation of existing customer service departments.
- Planning, creating and maintaining efficient, scale-able Customer Support structures.
- Zendesk setup and administration. (Business Rules, Integrations, etc.)
- Zendesk Help Center development.
- Creating coaching materiel (Anything related to Customer Service and Zendesk).
- Planing and developing new web apps, especially Zendesk Apps.
- Fronted and backend development.

★ Notable Clients

- Runtastic (Adidas Group)
- Native Instruments
- Lovoo
- Big Improvements Tutoring

★ Skills

HTML5, CSS, PHP, JavaScript, jquery, C++, Zendesk API, Zendesk App Development

★ Any questions?

I love connecting with people! Feel free to contact me: contact@cedricfjacob.com

Certifications

Train The Trainer Module 1

Employers

Cedric F. Jacob
Runtastic
LOVOO GmbH
M3Hiphop
CardCoaches
PokerStars
Flash Global