it_user282351

SaaS Product Manager and team lead in Customer Experience.

Worked in the software industry for 15+ years. My focus is in the Service Management space specifically service desk and knowledge management software for large enterprise customers. I am currently in a product management role working on the strategy for our IT Service Desk product line.

I also have experience in a sales support role giving presentations to customers as well as training our technical sales force on new technology.

I received an M.B.A. in May 2006 from the Robert H. Smith Business School at the University of Maryland. I focused on strategy and finance. I also have a BS in Computer Science from Wake Forest University.

Specialties: Strong overall technical knowledge with the ability to effectively communicate or present technology to a non-technical audience. I also have a good understanding of the enterprise software industry and specifically CA Technologies.