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it_user264057

  • HP Service Manager Technical Lead @ PepsiCo at a tech services company with 1,001-5,000 employees
  • Has 10+ Years Of Experience
Badges
75 Points10 YearsTop 20
User Activity
Almost 11 years ago
Contributed a review of OpenText Service Manager [EOL]: All service desks and backline teams utilize it for work intake and incident management, but we couldn't deploy it across multiple data centers.
Projects
Almost 11 years ago
Engineered a Case Exchange solution between two companies
Engineered a Case Exchange solution between two companies Helpdesk Tools
Experience
Other Skills
Peregrine Service Center, HP Connect.It, SCAuto, HP Service Manager Exchange with Solution Manager, Oracle DB, AIX, Linux, Windows
Reviews
OpenText Service Manager [EOL] Logo
Almost 11 years ago
OpenText Service Manager [EOL]
All service desks and backline teams utilize it for work intake and incident management, but we couldn't deploy it across multiple data centers.
About me

Experienced HP Service Manager Developer, ITIL Certified, Team Lead and overall good person. :-)

Certifications
  • HDI Help Desk Analyst ITIL Foundation
Employers

HCL Technologies
PepsiCo
Dallas/Fort Worth HDI Chapter
PepsiCo
X-Ray X-Press

Education

Austin College

Interesting Projects and Accomplishments
Almost 11 years ago
Engineered a Case Exchange solution between two companies