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Reduced Major Incident Occurrences by Over 50%

it_user252267 - PeerSpot reviewer
it_user252267
Senior Problem Analyst with 1,001-5,000 employees

Project Description

Reduced Major Incident occurrences by over 50%.

Highlights

Support from colleagues

Products Used

Microsoft Exchange
OpenText Service Manager [EOL]

Technical Skills Used

  • communication
  • ITIL Problem Management
  • Process Implementation and Managment

Technical Certifications

  • ITIL Foundation
  • Winnipeg49.8844-97.147