Self-motivated and accomplished Quality Analyst offering over 7.9 years of experience in Banking domain.

Expertise in process and quality management, ensuring quality assurance & cost reduction and enhancing continuous business / process improvements

Proficiency in conceptualizing & implementation of various quality improvements projects and conducting audits for continual improvements in services

Proficient at managing and leading teams for running successful operations and experience of developing procedures, service standards for various operations

Strategic planner able to equip the organization with the innovative solutions for boosting deliverables on continuous basis

Proactive leadership in implementation of various models and troubled projects turnaround strategies

Effective communicator with skills to effectively work in diverse culture and handle employees at all levels

A Creative thinker with a proven ability to implement solutions, troubleshoot and resolve issues in a professional manner

Manual/ Functional Testing

Mainframe DB2, SQL

HP Quality Centre, QTP, Selenium

Agile & Scrum