it_user143889

Senior Quality Assurance and Customer Support Professional, CTFL-ISTQB; CSM-Scrum Alliance

Transitioning to a dedicated customer support professional support role. Active team player participating as a quality assurance analyst during software implementation. Passionate for providing the best product and support for the customer.

My team philosophy is that it starts with us. That's a simple sentence but it says a lot. It reminds each one of us that what we do matters. Every single employee and team member - whatever your title, whatever your role - contributes to the success of the company.

A Quality Assurance Analyst with expertise in manual testing and project execution within the insurance, income tax, healthcare and banking industries. Proud to provide the best support for the customer by providing the solid tested product.

Passionate about quality, testing cycles, team organization and successful projects. Focuses on product delivery and improving testing initiatives.

It is fun to support testing and QA efforts to deliver functional software. It is my goal to support happy customers.

I am an advocate of delivering quality software to internal and external satisfied customers.

A lead tester and manager - managed team of 8 direct reports in a 300 million dollar company. Staff resided in 3 countries and six states.

Performed Business Analyst tasks creating, providing and reviewing specifications and requirements.

Participated on QA technical teams which defined and organized QA standards and best practices.

Certified Scrum Master (CSM) and participated during the initial implementation of the agile development processes. Participated in daily scrums and project reviews.

Testing Leader/Manager utilized JIRA, Team Foundation Server (TFS) and HP/Mercury suite of products including Quick Test Professional®, WinRunner, Quality Center (TestDirector and LoadRunner.

Consistently receive outstanding performance reviews.