Especialista at a tech vendor with 10,001+ employees
Real User
Top 20
Jul 16, 2026
WalkMe can be improved with more AI tools. Currently, I believe WalkMe may face a challenge in the future because of AI, as it will be much easier to carry out automations. WalkMe, even though it is low-code, requires that I direct everything for it. If there were tools with more AI capabilities for building new use cases with WalkMe, such as how to create a Smart Walk-through or a Launcher, I believe WalkMe would be far ahead. Thinking about the future, WalkMe will probably have significant competition with AI products or agents built within AI that also perform the same functions as WalkMe.
I appreciate WalkMe the way it is, and I do not have any suggestions for improvement at this time. Thinking about needed improvements, perhaps tutorials or the WalkMe Challenge that is provided in WalkMe platform would show real value. When I took my course, it was a simulation of a service department in which I had to complete fields from a customer complaint into a form, and that took a considerable amount of time. With WalkMe, I could clearly see that we could do this faster, so I would encourage WalkMe to have simulations of this kind, but perhaps in a variety of contexts.
I believe that at least some knowledge of HTML or CSS is required for WalkMe customizations. If that could be simplified using AI and people could just give instructions, I think that would be beneficial. I know WalkMe is already working on it, especially with all the AI advancements in SAP, and WalkMe has been acquired by SAP now. I do not have any further suggestions for needed improvements to WalkMe at this point in time. Since I have worked with WalkMe for just one year now, I do not have much to say regarding other improvements needed. Whatever information or feedback I have provided is based on my hands-on experience with WalkMe as a solutions consultant.
While I am working with WalkMe, sometimes the application is crashing and it is not stable. Quick previews are not easily shown, and sometimes I need to wait a long time. WalkMe needs to work on the stability and updates of the application. For example, when I create something, I need to wait a long time for it to be shown in the software, and those crashes are very annoying.
I can't speak to whether there has been a reduction in user confusion or support tickets following WalkMe's implementation because I wasn't there long enough for those metrics. I can talk about the flaw I encountered, which was deep in the core code of the program, leading to it appearing that there was a CSS problem when it was, in fact, a deeper issue. I noted this while preparing for a big launch, trying to finalize it as the go-to solution. While functioning correctly was crucial, I found flaws in the CSS that I felt should have been less of a concern compared to whether people reached their intended destinations. Both aspects matter, but function is paramount. Ultimately, my discovery pointed to hardcoded aspects that overrode CSS, which made it appear as though there were issues when there weren't. In terms of support tickets or feedback, I wasn't present long enough to accumulate that data; I saw some implementations working but wasn't involved in the extended follow-ups.
I would rate WalkMe a nine, maybe an eight due to some price features. It can be a little costly but is worth it for enterprise companies for the digital adoption and reduction in support. I love WalkMe, and several years ago I would rate it an eight due to difficulties with certain systems. WalkMe has listened to their enterprise clients and developers, providing quick solutions to our requests.
WalkMe could be improved by using more AI to automate some processes. Perhaps using generative AI to enhance and increase the automation of some processes would be beneficial. I do see that some people sometimes find the price of the license hard to digest, which is an issue in some cases. Regarding the solution itself, I have nothing else to mention.
WalkMe does have room for improvement. It is aimed at business professionals rather than IT professionals, which complicates initial pick-up for those in the business who may not have a technical background. Having a mix of technical knowledge, as we did with an HRIS person, ensures better understanding and implementation of WalkMe. I believe seamless integration is essential for improvements, particularly when using standard cloud projects where you might have several tools such as Salesforce, SAP, and ServiceNow. It is crucial to manage these processes end-to-end to ensure that users have a full WalkMe experience, maintaining a coherent user experience across all integrations. Governance and security are key challenges to ensure WalkMe effectively supports these areas and maintains audibility regarding process changes. As AI impacts jobs, its deployment needs to ensure compliance across complex processes.
WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier.
Strategy and development strategy are heavily focused on AI, and I think that for medium and small organizations which don't have a very vast IT stack, this might be the right approach. However, for big enterprises, WalkMe should focus more on developing their existing features and capabilities with the main focus on data and analytics, which feels like it has been stalled for quite some time. Over the past two years, there has not really been any groundbreaking development in that area. I think that the limited integration capability of WalkMe with the back end of the underlying applications is a limitation. On the other hand, the easy configuration and lack of the need for backend or more thorough technical integration is a huge positive aspect of WalkMe, but it is also its biggest weakness because the ability to pull in additional data from other systems is limited. Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities. It is by far the leading digital adoption platform in the market, setting the example and leading the entire industry. I think that it does not deserve a rating of 10 because I was able to identify the room for improvement, but I would also like to recognize their position in the market.
It would be wonderful if WalkMe were applicable and operational on all possible SAP and especially non-SAP tools. In addition, it would be nice if the manual effort at the beginning, when it is introduced and all the user enablements are tailored to the customer, could be reduced by generating ideas on how to decrease that initial effort.WalkMe is not capable of running everywhere, and there is a very high—or comparatively high—manual effort required.
There is always a scope to improve WalkMe. The interactions and the UI interaction could improve somewhat. I would like to see something more from a UI perspective in WalkMe, particularly if the interactions could be more user-friendly. Additionally, the step-by-step guidance sometimes takes a lot of time to move from one stage to another, so if that response time could improve, that would be a good improvement.
WalkMe definitely needs more work on analytics and more detailed reports. The Editor needs some improvements, such as tracking edits by multiple users, locking some content, and undoing changes made by others. I would like to see after-sales support improved, especially when it comes to scaling and operationalizing.
WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors. The integration can sometimes take a lot of time, especially customizing certain segments. Compatibility and maintenance of changes are also factors and simplifying the platform will always help users. Simplification and reducing costs will be beneficial.
WalkMe optimizes onboarding and user engagement by integrating in-app navigation and analytics for improved user guidance and efficiency. Its intuitive interface minimizes support needs, streamlining processes for better user interaction.WalkMe's in-app features enhance data integrity and reduce support tickets through effective user guidance. Shoutouts and launchers increase user engagement, while custom tutorials offer flexibility in workflows. Integration with popular systems allows for a...
WalkMe can be improved with more AI tools. Currently, I believe WalkMe may face a challenge in the future because of AI, as it will be much easier to carry out automations. WalkMe, even though it is low-code, requires that I direct everything for it. If there were tools with more AI capabilities for building new use cases with WalkMe, such as how to create a Smart Walk-through or a Launcher, I believe WalkMe would be far ahead. Thinking about the future, WalkMe will probably have significant competition with AI products or agents built within AI that also perform the same functions as WalkMe.
I appreciate WalkMe the way it is, and I do not have any suggestions for improvement at this time. Thinking about needed improvements, perhaps tutorials or the WalkMe Challenge that is provided in WalkMe platform would show real value. When I took my course, it was a simulation of a service department in which I had to complete fields from a customer complaint into a form, and that took a considerable amount of time. With WalkMe, I could clearly see that we could do this faster, so I would encourage WalkMe to have simulations of this kind, but perhaps in a variety of contexts.
I believe that at least some knowledge of HTML or CSS is required for WalkMe customizations. If that could be simplified using AI and people could just give instructions, I think that would be beneficial. I know WalkMe is already working on it, especially with all the AI advancements in SAP, and WalkMe has been acquired by SAP now. I do not have any further suggestions for needed improvements to WalkMe at this point in time. Since I have worked with WalkMe for just one year now, I do not have much to say regarding other improvements needed. Whatever information or feedback I have provided is based on my hands-on experience with WalkMe as a solutions consultant.
While I am working with WalkMe, sometimes the application is crashing and it is not stable. Quick previews are not easily shown, and sometimes I need to wait a long time. WalkMe needs to work on the stability and updates of the application. For example, when I create something, I need to wait a long time for it to be shown in the software, and those crashes are very annoying.
I can't speak to whether there has been a reduction in user confusion or support tickets following WalkMe's implementation because I wasn't there long enough for those metrics. I can talk about the flaw I encountered, which was deep in the core code of the program, leading to it appearing that there was a CSS problem when it was, in fact, a deeper issue. I noted this while preparing for a big launch, trying to finalize it as the go-to solution. While functioning correctly was crucial, I found flaws in the CSS that I felt should have been less of a concern compared to whether people reached their intended destinations. Both aspects matter, but function is paramount. Ultimately, my discovery pointed to hardcoded aspects that overrode CSS, which made it appear as though there were issues when there weren't. In terms of support tickets or feedback, I wasn't present long enough to accumulate that data; I saw some implementations working but wasn't involved in the extended follow-ups.
I would rate WalkMe a nine, maybe an eight due to some price features. It can be a little costly but is worth it for enterprise companies for the digital adoption and reduction in support. I love WalkMe, and several years ago I would rate it an eight due to difficulties with certain systems. WalkMe has listened to their enterprise clients and developers, providing quick solutions to our requests.
WalkMe could be improved by using more AI to automate some processes. Perhaps using generative AI to enhance and increase the automation of some processes would be beneficial. I do see that some people sometimes find the price of the license hard to digest, which is an issue in some cases. Regarding the solution itself, I have nothing else to mention.
WalkMe does have room for improvement. It is aimed at business professionals rather than IT professionals, which complicates initial pick-up for those in the business who may not have a technical background. Having a mix of technical knowledge, as we did with an HRIS person, ensures better understanding and implementation of WalkMe. I believe seamless integration is essential for improvements, particularly when using standard cloud projects where you might have several tools such as Salesforce, SAP, and ServiceNow. It is crucial to manage these processes end-to-end to ensure that users have a full WalkMe experience, maintaining a coherent user experience across all integrations. Governance and security are key challenges to ensure WalkMe effectively supports these areas and maintains audibility regarding process changes. As AI impacts jobs, its deployment needs to ensure compliance across complex processes.
WalkMe is complex to implement, and that would probably be the only area that could be improved, making the implementation and enablement a little easier.
Strategy and development strategy are heavily focused on AI, and I think that for medium and small organizations which don't have a very vast IT stack, this might be the right approach. However, for big enterprises, WalkMe should focus more on developing their existing features and capabilities with the main focus on data and analytics, which feels like it has been stalled for quite some time. Over the past two years, there has not really been any groundbreaking development in that area. I think that the limited integration capability of WalkMe with the back end of the underlying applications is a limitation. On the other hand, the easy configuration and lack of the need for backend or more thorough technical integration is a huge positive aspect of WalkMe, but it is also its biggest weakness because the ability to pull in additional data from other systems is limited. Because it is not a perfect product, there is definitely room for improvement when it comes to the development of new features and the further development of the key capabilities. It is by far the leading digital adoption platform in the market, setting the example and leading the entire industry. I think that it does not deserve a rating of 10 because I was able to identify the room for improvement, but I would also like to recognize their position in the market.
It would be wonderful if WalkMe were applicable and operational on all possible SAP and especially non-SAP tools. In addition, it would be nice if the manual effort at the beginning, when it is introduced and all the user enablements are tailored to the customer, could be reduced by generating ideas on how to decrease that initial effort.WalkMe is not capable of running everywhere, and there is a very high—or comparatively high—manual effort required.
There is always a scope to improve WalkMe. The interactions and the UI interaction could improve somewhat. I would like to see something more from a UI perspective in WalkMe, particularly if the interactions could be more user-friendly. Additionally, the step-by-step guidance sometimes takes a lot of time to move from one stage to another, so if that response time could improve, that would be a good improvement.
WalkMe definitely needs more work on analytics and more detailed reports. The Editor needs some improvements, such as tracking edits by multiple users, locking some content, and undoing changes made by others. I would like to see after-sales support improved, especially when it comes to scaling and operationalizing.
I have not kept up with WalkMe over the years between 2019 and now, so I am not quite sure how it can be improved.
WalkMe can be improved, particularly for larger enterprises, as there are challenges regarding audience targeting for lower-level SMB sectors. The integration can sometimes take a lot of time, especially customizing certain segments. Compatibility and maintenance of changes are also factors and simplifying the platform will always help users. Simplification and reducing costs will be beneficial.