They could improve the process with a questionnaire module for the product. At present, we have to answer multiple questions for the suppliers manually. They could automate functionality to enhance this particular area.
Vice President, Technology Operations at InfoEdge India Ltd
Real User
Top 20
2024-02-05T09:13:54Z
Feb 5, 2024
SecurityScorecard's technical team's response time is an area that my company expects to be made faster. As per the tool's SLAs, three days is way too much time for a user to wait for a response. SecurityScorecard is an online scanning tool. Apart from the web scanning feature, SecurityScorecard should be available for use on Android or iOS for app scanning purposes and then provide a status to the user. From the perspective of a customer, I would always want the price of the solution to be on the cheaper side.
There could be more information in regards to solving problems like hints on what specifically to look for. There should be the option to split responsibility for certain areas. This would be mandatory if we want to invite external consultants to look at things together. As mentioned above, the pricing for a paid subscription is too high for "just" a monitoring platform. They don't fix your issues. Instead, you have to come up with a good explanation of why things are the way they are. Small teams might not have the patience to re-submit closure of issues due to the fact that the explanation for the issue is not accepted.
What is vendor risk management? Vendor risk management (VRM) is the policy of ensuring that the relationship between service providers and IT organizations does not create an opportunity for interruptions in business productivity, profitability, and performance. The VRM process indicates that organizations should consistently monitor, manage, and assess their risk potential from outside vendors and any third-party suppliers that provide IT products, services, and solutions or that have...
They could improve the process with a questionnaire module for the product. At present, we have to answer multiple questions for the suppliers manually. They could automate functionality to enhance this particular area.
SecurityScorecard's technical team's response time is an area that my company expects to be made faster. As per the tool's SLAs, three days is way too much time for a user to wait for a response. SecurityScorecard is an online scanning tool. Apart from the web scanning feature, SecurityScorecard should be available for use on Android or iOS for app scanning purposes and then provide a status to the user. From the perspective of a customer, I would always want the price of the solution to be on the cheaper side.
The tool needs to have the ability to mitigate vulnerabilities with alternative solutions.
There could be more information in regards to solving problems like hints on what specifically to look for. There should be the option to split responsibility for certain areas. This would be mandatory if we want to invite external consultants to look at things together. As mentioned above, the pricing for a paid subscription is too high for "just" a monitoring platform. They don't fix your issues. Instead, you have to come up with a good explanation of why things are the way they are. Small teams might not have the patience to re-submit closure of issues due to the fact that the explanation for the issue is not accepted.