Technical Consultant at a manufacturing company with 11-50 employees
Real User
May 19, 2022
I feel that Rigor can improve their customer service for time zones outside of the United States. When I post a question on their chat, I usually need to wait a couple of hours for the answer. I believe the service desk is in the United States, while I am working in Europe, requiring me to wait for them to start their work day.
Digital Experience Monitoring (DEM) tackles the challenges of ensuring optimal user experiences by monitoring and analyzing the performance of applications, networks, and user interactions in real-time.Providing detailed insights into application performance and user interactions, DEM empowers businesses to proactively address potential issues. It offers the ability to dissect user experiences to optimize application performance and enhance productivity. This approach not only aids in...
I feel that Rigor can improve their customer service for time zones outside of the United States. When I post a question on their chat, I usually need to wait a couple of hours for the answer. I believe the service desk is in the United States, while I am working in Europe, requiring me to wait for them to start their work day.