Technical Consultant at a manufacturing company with 11-50 employees
Consultant
Top 20
2022-05-19T10:39:00Z
May 19, 2022
I feel that Rigor can improve their customer service for time zones outside of the United States. When I post a question on their chat, I usually need to wait a couple of hours for the answer. I believe the service desk is in the United States, while I am working in Europe, requiring me to wait for them to start their work day.
Find out what your peers are saying about Rigor, Catchpoint, Keysight Technologies and others in Digital Experience Monitoring (DEM). Updated: April 2024.
What is digital experience monitoring? Digital Experience Monitoring (DEM), also sometimes referred to as end-user experience monitoring, is the process of analyzing usage and performance data across applications, devices, services, and infrastructure, to understand how end users’ interactions with technology affect the quality of their digital experience. By uncovering critical data across complex digital environments, digital experience monitoring gives IT departments the visibility...
I feel that Rigor can improve their customer service for time zones outside of the United States. When I post a question on their chat, I usually need to wait a couple of hours for the answer. I believe the service desk is in the United States, while I am working in Europe, requiring me to wait for them to start their work day.