2019-11-18T07:22:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Perfecto?

Please share with the community what you think needs improvement with Perfecto.

What are its weaknesses? What would you like to see changed in a future version?

12
PeerSpot user
12 Answers
Rodrigo Candido Costa - PeerSpot reviewer
Software Quality and Automation Specialist at PRIME CONTROL
Real User
Top 10
2022-10-07T21:31:00Z
Oct 7, 2022

Sometimes, when the automated tests sync up or we have to debug remotely, we cannot interact directly with the device. We can interact with the code in the debugging tool, but we cannot directly click on the element on the screen or send other kinds of inputs to the device. This is possible with other tools. Also, it would be nice if there were some kind of API to get a list of available devices. Currently, we have to look at the web interface to see the available devices, but the pipelines can't do it on their own there. We always need to do this manually, so it would be better if this feature was automated.

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FZ
Associate Software Engineer at a financial services firm with 10,001+ employees
Real User
Top 20
2022-09-18T07:52:00Z
Sep 18, 2022

The flakiness, or the accuracy, of the test execution can be improved. Also, the responsiveness of their cloud lab could be improved as well.

VR
Manager at a insurance company with 1,001-5,000 employees
Real User
Top 20
2022-08-13T00:59:00Z
Aug 13, 2022

Going by the dashboard or analytics capabilities that Perfecto or Perforce is looking to offer in its roadmap, it will certainly help if they also cater to executing and enabling decision-making, rather than just focusing on standard testing metrics such as execution, efficiency, and defect rate. These are good metrics, but they don't necessarily enable decision-making for SLTs. Any improvements in the dashboards and reporting tools should focus on metrics or SLAs that can help with decision-making.

Sameer Bakshi - PeerSpot reviewer
Test Specialist at IBM
Real User
Top 20
2022-08-08T11:38:00Z
Aug 8, 2022

There was a discussion about having the capability to export the test results to a certain tool that we use in our project. If that were added it would be great not having to manually take screenshots, put them in a document, and share them on the different test management tools.

AG
Project Manager at a financial services firm with 10,001+ employees
Real User
Top 20
2022-08-01T14:54:00Z
Aug 1, 2022

I'm hoping that Perfecto will come up with browser testing as well, because it would be easier to access it.

RG
Director, QE Automation & Analytics at a financial services firm with 10,001+ employees
Real User
Top 20
2022-07-31T09:45:00Z
Jul 31, 2022

I would like to see the inclusion of machine learning features. If we can have that, it will be a better tool. On the analytics side, Perfecto is in need of improvement. The product has a cool dashboard, no doubt about that. But that dashboard is limited to visualization and slicing and dicing the numbers, as well as getting the reports in multiple formats. What I would like, beyond that, is if we can have some predictive intelligence capabilities. This includes machine learning and modeling capabilities. I would really like to see that from Perfecto. As an example, I would like to be able to predict our failure rate in an upcoming release of our software. The reliability of devices is very good, at perhaps 99.9%. However, sometimes, we find that some devices are offline and not available. I would like them to achieve even closer to 100% reliability. I know that 100% is not achievable but they can still push that number. The timing of the software is an area that can be improved. For example, there is a new Appium release and Perfecto should be able to get it to us more quickly. They take their own time for internal testing before they roll it out to customers but we would like to use it faster, so it would be helpful if they can increase the speed of that process. It is somewhat related to improving their time to market.

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Bharat Malik - PeerSpot reviewer
Senior Automation Engineer at RBC
Real User
Top 20
2022-07-30T18:34:00Z
Jul 30, 2022

The monitoring features, in particular network traffic monitoring, could be improved.

AndyBrown - PeerSpot reviewer
Systems Engineer at a financial services firm with 10,001+ employees
Real User
Top 20
2022-06-08T13:55:00Z
Jun 8, 2022

I can't really say anything negative about Perfect, but if we talk about feature enhancement, there are a couple of things that I'm working on with our customer support manager. I'm hoping they can support on-premises instances. We have been working on a JIRA integration with Perfecto—and I'm extremely impressed that they have that—but at this time they're not supporting onsite JIRA instances, which is what we have. I love the idea that the testers will be able to run either their manual or their automation scripts, and that the test report will automatically go into that team's JIRA instance. That will save some time. The testers won't have to extract the report, save it, and bring it over to their JIRA instances. Then, when the scrum master reviews the test results, if there are questions, they have all of the details from the report right there. One other enhancement that I've already spoken with them about is that they don't support Android for ADA (Americans with Disabilities Act) testing. They mentioned that they're going to try to begin supporting that later this year.

KC
IT Quality Control at a insurance company with 10,001+ employees
Real User
Top 10
2021-08-27T20:55:58Z
Aug 27, 2021

Its performance should be improved. Anything to speed up the user interface would be a great help. We've had a lot of pain with their migration from a product UI that was based on Adobe Flash to the new product that is based on HTML5. Migrations like that seemed to be very painful and not a real smooth process. We're still sort of recovering from that migration from old technology to new, and we haven't got all the functionality ported over that we used to have on the old UI. It is sort of unfair to ask, but we don't have SSO right now. So, we're working towards that. If that had been available from day one, it would have been super awesome. Once we get to that point, it would be a whole lot better. There could be some additional administrative tools and reporting tools to get more direct hands-on reporting for usage, user database, and things like that.

JR
Prin IT Bus Systems Analyst at a healthcare company with 10,001+ employees
Real User
2021-02-10T16:44:41Z
Feb 10, 2021

We bought this solution because it is supposed to be proficient at both web and mobile testing. It does well for mobile testing, but when it comes to the web aspect, it is lagging a little bit in terms of execution. Specifically, if it is a native app then it does really well. But, with a hybrid, or it is a native mobile web app, it seems to be lagging.

VG
Regional Head Customer Experience at a financial services firm with 10,001+ employees
Real User
Top 5Leaderboard
2020-04-13T06:27:00Z
Apr 13, 2020

We have had challenges while using this product. The main problem has to do with OTP. OTP comes on the SIM but there is no SIM card in the cloud, so it makes it a big challenge for us. It is available in development but because we don't have the OTP API exposed, we don't have it in production. We have had some issues with performance, which is something that should be improved. The price of Perfecto Mobile should be lowered.

AZ
Responsible for Test Management at a tech services company with 10,001+ employees
Real User
2019-11-18T07:22:00Z
Nov 18, 2019

I looked at the solution a year ago. I'm not sure what functionalities were lacking or need improvement, but I do find it to be a good tool. It would be ideal if there was a complete integration with other test management tools and other applications like HPLM, Micro Focus, or Microsoft Azure.

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Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 7, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 7 answers
VG
Regional Head Customer Experience at a financial services firm with 10,001+ employees
Apr 13, 2020
This is an expensive solution compared to others, by 30% to 40%.
Kristina Bogojevska - PeerSpot reviewer
Product Manager at a manufacturing company with 10,001+ employees
Jun 12, 2022
I am not sure about its pricing, but from our perspective, licensing has been easy. Anytime I have new users or requests for users that want to get added, it's a very simple process. I just give the architectural owner of the product the name and email address, and they're able to easily add a new user. We don't have any issues in regards to getting licenses, but I don't have any insights into pricing.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 7, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 12 answers
AZ
Responsible for Test Management at a tech services company with 10,001+ employees
Nov 18, 2019
We primarily use the solution as a mobile testing tool.
VG
Regional Head Customer Experience at a financial services firm with 10,001+ employees
Apr 13, 2020
We write applications for mobile devices and we use Perfecto Mobile to test them. We set up automated tests, although we perform manual tests in some cases.
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