Practice Director at a outsourcing company with 51-200 employees
Reseller
Top 10
May 29, 2023
There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start with, but then they kind of bring it together over time. So documentation is nice for the solution considering that I have been using it longer. Still, having some control structures around the product roadmap where the documentation is unavailable is good.
Business Process Management optimizes and automates business workflows. It enhances efficiency, agility, and customer satisfaction by aligning processes with organizational goals.Business Process Management focuses on improving corporate performance by managing, automating, and optimizing a company's business processes. It helps organizations map out their existing processes to identify inefficiencies, optimize workflows, and implement technological solutions for maximum productivity.What...
There are shortcomings in the solution's support and documentation part. However, support is a major area that needs improvement. In general, the technical documentation isn't available to start with, but then they kind of bring it together over time. So documentation is nice for the solution considering that I have been using it longer. Still, having some control structures around the product roadmap where the documentation is unavailable is good.
The user interface could be better in OpenText MBPM.