Senior Analyst at a manufacturing company with 1,001-5,000 employees
Real User
Top 20
2025-03-18T21:08:57Z
Mar 18, 2025
My biggest complaint with Meraki Location Analytics ( /categories/location-intelligence-platforms ) is the lack of visibility into the back end. Everything we do is through a customer GUI, and there's limited access to CLI functions. This often necessitates opening technical support cases for tasks I feel should be handled independently.
SR Solutions Engineer - Wireline at a comms service provider with 10,001+ employees
Reseller
2022-03-21T18:34:02Z
Mar 21, 2022
I would like to see all of the features included in a single package. As it is now, the only downfall is that if a customer doesn't buy everything, and they only buy the best parts of it, then they are missing out. This means that later, they have to invest in add-ons.
The pricing is a pain point for us. It's a bit expensive. I would like to still see it come down, as many companies just don't have the budgets for it right now. Mid-sized companies in particular just don't have that kind of money sometimes. If it comes down a little bit, they're going to hit a lot more companies and take a bigger market share.
Cisco Meraki's location analytics and engagement solution displays real-time location statistics to improve customer engagement and loyalty across sites. Data collected by intelligent Meraki APs is synced with the Meraki cloud, automatically reported in the dashboard, and exported to third-party applications via the Cisco Meraki Location Analytics API.
My biggest complaint with Meraki Location Analytics ( /categories/location-intelligence-platforms ) is the lack of visibility into the back end. Everything we do is through a customer GUI, and there's limited access to CLI functions. This often necessitates opening technical support cases for tasks I feel should be handled independently.
There are no specific areas for improvement as everything is working very well. I am happy with the current features.
The product's technical support services need improvement.
I would like to see all of the features included in a single package. As it is now, the only downfall is that if a customer doesn't buy everything, and they only buy the best parts of it, then they are missing out. This means that later, they have to invest in add-ons.
The pricing is a pain point for us. It's a bit expensive. I would like to still see it come down, as many companies just don't have the budgets for it right now. Mid-sized companies in particular just don't have that kind of money sometimes. If it comes down a little bit, they're going to hit a lot more companies and take a bigger market share.