Executive Manager - Strategy & Enterprise Architecture Office at Al Rajhi Bank
Real User
Feb 16, 2024
I've noticed that the satellite services layer requires some improvement compared to platforms like Azure or Microsoft. While it's in development, I believe the satellite layer has room for enhancement. Additionally, the DevOps layer could benefit from closer integrations, especially for using external applications like Jenkins.
Head of Product Development at a comms service provider with 1,001-5,000 employees
Vendor
Oct 6, 2023
One significant challenge is operational issues. When such issues arise, sometimes they can be attributed to bugs in the platform itself or in OpenShift. In a context where thousands and millions of customers rely on this platform daily, downtime is not an option. Upgrades are particularly challenging as they often involve major OpenShift upgrades to address specific product bugs. This can lead to delays and a complex upgrade process, requiring meticulous attention to operational configurations. Also, scaling can be problematic in high-traffic environments. Auto-scaling and managing pod scaling in the microservices architecture, a core feature of IBM Cloud Private, can pose challenges, especially when dealing with larger volumes of traffic.
One issue with the solution is latency because there is lag time when we connect from Argentina to IBM's data centers in Washington and Dallas. It would be a benefit to have a data center in Latin America. The solution does not offer many routes over the cloud that are available with other solutions such as AWS which is a leader in the industry.
From a technical perspective, there are some things lacking including some defects around multi-cloud management. If you install a second one, you cannot manage both of them from one dashboard. That's a problem for us and needs to be solved.
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I've noticed that the satellite services layer requires some improvement compared to platforms like Azure or Microsoft. While it's in development, I believe the satellite layer has room for enhancement. Additionally, the DevOps layer could benefit from closer integrations, especially for using external applications like Jenkins.
The support and pricing need to improve.
One significant challenge is operational issues. When such issues arise, sometimes they can be attributed to bugs in the platform itself or in OpenShift. In a context where thousands and millions of customers rely on this platform daily, downtime is not an option. Upgrades are particularly challenging as they often involve major OpenShift upgrades to address specific product bugs. This can lead to delays and a complex upgrade process, requiring meticulous attention to operational configurations. Also, scaling can be problematic in high-traffic environments. Auto-scaling and managing pod scaling in the microservices architecture, a core feature of IBM Cloud Private, can pose challenges, especially when dealing with larger volumes of traffic.
One issue with the solution is latency because there is lag time when we connect from Argentina to IBM's data centers in Washington and Dallas. It would be a benefit to have a data center in Latin America. The solution does not offer many routes over the cloud that are available with other solutions such as AWS which is a leader in the industry.
From a technical perspective, there are some things lacking including some defects around multi-cloud management. If you install a second one, you cannot manage both of them from one dashboard. That's a problem for us and needs to be solved.