They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. The information on battery data is directly collected from end-user applications, and it pertains to vulnerabilities. Among these vulnerabilities, the ones I find most concerning are the most subtle ones from my perspective.
Implementation Consultant at a tech services company with 11-50 employees
Consultant
Jan 23, 2021
Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process.
ITSM Consultant at a tech services company with 51-200 employees
Consultant
Sep 10, 2019
The solution, itself, has a negative impact on the performance of the machine. This may be related to the deployment. The impact of the agent on the performance of the application is something that needs to be improved. Technical support can be slow and needs improvement. The monitoring agent, for Oracle as an example, needs improvement.
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They should focus on potentially enhancing the dashboard to make it more contemporary and adding some customization options. Furthermore, there might be room for improvement in the pricing policy. The information on battery data is directly collected from end-user applications, and it pertains to vulnerabilities. Among these vulnerabilities, the ones I find most concerning are the most subtle ones from my perspective.
The stability is not great and should be better.
The demo that was provided to us is not working very well. At times, there are errors. The trial version should be in good working order.
Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process.
The solution, itself, has a negative impact on the performance of the machine. This may be related to the deployment. The impact of the agent on the performance of the application is something that needs to be improved. Technical support can be slow and needs improvement. The monitoring agent, for Oracle as an example, needs improvement.