ITSM Consultant at a tech services company with 51-200 employees
Sep 10, 2019
The solution, itself, has a negative impact on the performance of the machine. This may be related to the deployment. The impact of the agent on the performance of the application is something that needs to be improved. Technical support can be slow and needs improvement. The monitoring agent, for Oracle as an example, needs improvement.
Implementation Consultant at a tech services company with 11-50 employees
Jan 23, 2021
Its web user interface is a little bit old in comparison to other solutions, such as New Relic, and it should be improved. Its scalability and technical support should also be improved. Currently, it is scalable, but only in a vertical way. They provide good technical support, but the initial steps for a new case can be improved to fasten the resolution process.
End-users can connect with different options: by cloud (AWS, Microsoft Azure or other cloud providers), by a SaaS solution or from their own datacenter. The next option is Multi Cloud and hybrid - this makes it difficult to find reasons for a performance problem.
Now users have to deal with many options for their network. You have to take into account problems such as latency and congestion...