Service Desk Team Leader at a healthcare company with 5,001-10,000 employees
Real User
2020-01-26T09:27:00Z
Jan 26, 2020
It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements. The self-service and knowledge base are weak aspects of the solution. These need to be improved. We typically use other products to supplement this to try and help us meet those demands.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
It's worked well for us for a significant period of time. However, we are kind-of outgrowing it at the moment. We're struggling a bit with making it meet our requirements. The self-service and knowledge base are weak aspects of the solution. These need to be improved. We typically use other products to supplement this to try and help us meet those demands.