Service Desk Team Leader at a healthcare company with 5,001-10,000 employees
Real User
2020-01-26T09:27:00Z
Jan 26, 2020
We're an IT service provider within the NHS and we use it for call logging, change management, problem management, CMDB, etc. We basically use the ITSM toolset, to service our user base.
Help Desk Software offers an efficient way for businesses to manage customer inquiries, improving response times and customer satisfaction. It's a crucial tool for any company aiming to enhance its support services.Help Desk Solutions streamline communication between customers and support teams through ticket management systems. These platforms are designed to consolidate requests from various channels into a single interface, allowing support teams to prioritize and respond effectively. The...
We're an IT service provider within the NHS and we use it for call logging, change management, problem management, CMDB, etc. We basically use the ITSM toolset, to service our user base.