HighRadius Accounts Payable can be improved by being flexible enough to accommodate various airline processes and other processes. The experience we had has been limiting in the channels it can accommodate, as we were only able to do cash. It needs to be flexible enough to incorporate card transactions, web sales, BSPs, and other types of channels. Flexibility is key, and HighRadius Accounts Payable really needs to enhance its capability to accommodate the different sales channels that various companies have. Regarding needed improvements or any other challenges I have faced with HighRadius Accounts Payable, the initial post-go-live support was lacking as we were redirected to a company in Poland. HighRadius Accounts Payable needs to ensure dedicated support from the team that does the actual implementation, even if outsourced, as good support is crucial for navigating different scenarios and challenges that arise after going live. We did not have good support initially, so that is one thing that needs improvement. I choose a six out of ten mainly due to support, which is very important, and because of flexibility; HighRadius Accounts Payable was not able to capture our end-to-end receivables. We could only capture part of our receivables and not all the sales channels we have, such as web sales and BSPs, along with other manual channels we could not reconcile with it.
Deduction Analyst at a tech vendor with 10,001+ employees
Real User
Top 20
Jun 3, 2026
I think HighRadius Accounts Payable can be improved in the cut-off time or the cut-off timing because I think they are linked to the SAP system, so we have a cut-off time in HighRadius Accounts Payable when clearing a deduction. Regarding the needed improvements in integration, the automated pulling of files or the time when you will pull the file is limited to three reports, so that could be better. Many more updates or improvements can be made.
Find out in this report how the two Accounts Payable Automation Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.
HighRadius Accounts Payable can be improved by being flexible enough to accommodate various airline processes and other processes. The experience we had has been limiting in the channels it can accommodate, as we were only able to do cash. It needs to be flexible enough to incorporate card transactions, web sales, BSPs, and other types of channels. Flexibility is key, and HighRadius Accounts Payable really needs to enhance its capability to accommodate the different sales channels that various companies have. Regarding needed improvements or any other challenges I have faced with HighRadius Accounts Payable, the initial post-go-live support was lacking as we were redirected to a company in Poland. HighRadius Accounts Payable needs to ensure dedicated support from the team that does the actual implementation, even if outsourced, as good support is crucial for navigating different scenarios and challenges that arise after going live. We did not have good support initially, so that is one thing that needs improvement. I choose a six out of ten mainly due to support, which is very important, and because of flexibility; HighRadius Accounts Payable was not able to capture our end-to-end receivables. We could only capture part of our receivables and not all the sales channels we have, such as web sales and BSPs, along with other manual channels we could not reconcile with it.
I think HighRadius Accounts Payable can be improved in the cut-off time or the cut-off timing because I think they are linked to the SAP system, so we have a cut-off time in HighRadius Accounts Payable when clearing a deduction. Regarding the needed improvements in integration, the automated pulling of files or the time when you will pull the file is limited to three reports, so that could be better. Many more updates or improvements can be made.