A useful goal for touchless AP automation is to process invoices that meet defined controls automatically while giving people a clear way to resolve exceptions.
The workflow should cover:
Invoice capture: Collect invoices and extract header and line-item information.
Validation: Check required fields, calculations, supplier records, and possible duplicates.
Matching: Compare invoices with purchase orders and goods receipts where applicable.
Exception handling: Route missing receipts, price differences, and uncertain extraction results to the responsible person.
Approvals and posting: Apply authorization rules and check posting status before retrying a failed ERP transaction.
Traceability: Record changes, approvals, and the reasons an invoice was held or released.
For example, if an invoice bills for 100 units but only 80 have been received, the workflow should identify the discrepancy and apply the organization’s review policy.
Performance should be measured through processing time, exception rates, correction rates, and successful posting, not extraction speed alone. A higher touchless rate is useful only when the underlying controls remain effective.
HighRadius Accounts Payable team is very talented and knows what to deliver to the customer and the business. One suggestion I have is that they should incorporate artificial intelligence into their tool so that it will be more beneficial to the business.
I did not see any big issues with HighRadius Accounts Payable as it was a new tool that I was working with, and the trainings we had were very supportive. I think the only improvement could be related to the utilization of artificial intelligence since it was starting when I quit the job, and I did not have the opportunity to evaluate that. If HighRadius Accounts Payable could utilize AI better, I would say that having communication with other systems like Microsoft or SAP would be beneficial. If AI could provide alerts and help analysts know exactly what they need to do right away, it could save time by avoiding the need to check daily reports or run them, thus enhancing efficiency.
Supervisor, Reconciliations (Group Receivabels & Credit Risk) at a transportation company with 5,001-10,000 employees
Real User
Top 10
Jul 6, 2026
HighRadius Accounts Payable can be improved by being flexible enough to accommodate various airline processes and other processes. The experience we had has been limiting in the channels it can accommodate, as we were only able to do cash. It needs to be flexible enough to incorporate card transactions, web sales, BSPs, and other types of channels. Flexibility is key, and HighRadius Accounts Payable really needs to enhance its capability to accommodate the different sales channels that various companies have. Regarding needed improvements or any other challenges I have faced with HighRadius Accounts Payable, the initial post-go-live support was lacking as we were redirected to a company in Poland. HighRadius Accounts Payable needs to ensure dedicated support from the team that does the actual implementation, even if outsourced, as good support is crucial for navigating different scenarios and challenges that arise after going live. We did not have good support initially, so that is one thing that needs improvement. I choose a six out of ten mainly due to support, which is very important, and because of flexibility; HighRadius Accounts Payable was not able to capture our end-to-end receivables. We could only capture part of our receivables and not all the sales channels we have, such as web sales and BSPs, along with other manual channels we could not reconcile with it.
Deduction Analyst at a tech vendor with 10,001+ employees
Real User
Top 20
Jun 3, 2026
I think HighRadius Accounts Payable can be improved in the cut-off time or the cut-off timing because I think they are linked to the SAP system, so we have a cut-off time in HighRadius Accounts Payable when clearing a deduction. Regarding the needed improvements in integration, the automated pulling of files or the time when you will pull the file is limited to three reports, so that could be better. Many more updates or improvements can be made.
Learn what your peers think about HighRadius Accounts Payable. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
HighRadius Accounts Payable leverages Agentic AI to enhance the invoice-to-pay process by automating tasks and improving visibility in invoices, approvals, and payments.
HighRadius Accounts Payable automates from invoice capture to vendor payments, achieving 95% invoice automation and 90% fraud detection. The Supplier Portal reduces AP inbox traffic by 60%, and the Payments module optimizes cash flow through various payment types. It integrates with over 50 ERP systems like SAP and Oracle,...
A useful goal for touchless AP automation is to process invoices that meet defined controls automatically while giving people a clear way to resolve exceptions.
The workflow should cover:
Invoice capture: Collect invoices and extract header and line-item information.
Validation: Check required fields, calculations, supplier records, and possible duplicates.
Matching: Compare invoices with purchase orders and goods receipts where applicable.
Exception handling: Route missing receipts, price differences, and uncertain extraction results to the responsible person.
Approvals and posting: Apply authorization rules and check posting status before retrying a failed ERP transaction.
Traceability: Record changes, approvals, and the reasons an invoice was held or released.
For example, if an invoice bills for 100 units but only 80 have been received, the workflow should identify the discrepancy and apply the organization’s review policy.
Performance should be measured through processing time, exception rates, correction rates, and successful posting, not extraction speed alone. A higher touchless rate is useful only when the underlying controls remain effective.
HighRadius Accounts Payable team is very talented and knows what to deliver to the customer and the business. One suggestion I have is that they should incorporate artificial intelligence into their tool so that it will be more beneficial to the business.
I did not see any big issues with HighRadius Accounts Payable as it was a new tool that I was working with, and the trainings we had were very supportive. I think the only improvement could be related to the utilization of artificial intelligence since it was starting when I quit the job, and I did not have the opportunity to evaluate that. If HighRadius Accounts Payable could utilize AI better, I would say that having communication with other systems like Microsoft or SAP would be beneficial. If AI could provide alerts and help analysts know exactly what they need to do right away, it could save time by avoiding the need to check daily reports or run them, thus enhancing efficiency.
HighRadius Accounts Payable can be improved by being flexible enough to accommodate various airline processes and other processes. The experience we had has been limiting in the channels it can accommodate, as we were only able to do cash. It needs to be flexible enough to incorporate card transactions, web sales, BSPs, and other types of channels. Flexibility is key, and HighRadius Accounts Payable really needs to enhance its capability to accommodate the different sales channels that various companies have. Regarding needed improvements or any other challenges I have faced with HighRadius Accounts Payable, the initial post-go-live support was lacking as we were redirected to a company in Poland. HighRadius Accounts Payable needs to ensure dedicated support from the team that does the actual implementation, even if outsourced, as good support is crucial for navigating different scenarios and challenges that arise after going live. We did not have good support initially, so that is one thing that needs improvement. I choose a six out of ten mainly due to support, which is very important, and because of flexibility; HighRadius Accounts Payable was not able to capture our end-to-end receivables. We could only capture part of our receivables and not all the sales channels we have, such as web sales and BSPs, along with other manual channels we could not reconcile with it.
I think HighRadius Accounts Payable can be improved in the cut-off time or the cut-off timing because I think they are linked to the SAP system, so we have a cut-off time in HighRadius Accounts Payable when clearing a deduction. Regarding the needed improvements in integration, the automated pulling of files or the time when you will pull the file is limited to three reports, so that could be better. Many more updates or improvements can be made.