2020-06-25T10:53:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What needs improvement with Cisco Secure Email Cloud Mailbox?

Please share with the community what you think needs improvement with Cisco Secure Email Cloud Mailbox.

What are its weaknesses? What would you like to see changed in a future version?

3
PeerSpot user
3 Answers
PM
Technical Support Executive at a tech company with 51-200 employees
Real User
Top 5
2021-03-04T07:25:00Z
Mar 4, 2021

Currently, Cisco Cloud Mailbox meets all of our requirements. If I had to say something, maybe they could have a more regular update schedule or perhaps hire more support engineers to get service faster.

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MG
Systems Administrator at a university with 1,001-5,000 employees
Real User
2020-06-28T08:51:00Z
Jun 28, 2020

The search area has room for improvement. When you go to the next page, it remains at the bottom of the current page that you're on. Also, under the reports section, it allows you to see any "convictions," but if you want to search for those convictions you have to remember when they all came in and go back and edit the search accordingly. You cannot click on the list of convictions to actually see if you had a spike at a certain time.

Mike Bulyk - PeerSpot reviewer
Director IT Security at a wellness & fitness company with 5,001-10,000 employees
Real User
Top 5
2020-06-25T10:53:00Z
Jun 25, 2020

If Cisco could continue to develop integrations, whether it's internal tooling, Threat Grid, or AMP reporting which could be accessible via a single web page, that would be helpful. This would essentially add additional context on messages as well as files or links being detected. Potentially adding additional context on why certain messages are tagged as spam or malware. In our case, malware hasn't been detected yet, but spam certainly has been. Knowing what engines or which components of the message make it identifiable as spam, that could be useful. Additional context and reporting accessibly via the main dashboard would be great. There is still room for improvement in terms of integrations with other Cisco tools and non-Cisco tools. There is also some room for improvement needed in terms of the reporting.

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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Mar 4, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 1 answer
PM
Technical Support Executive at a tech company with 51-200 employees
Mar 4, 2021
Customers pay for licencing based on the number of user mailboxes they have.
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Sep 27, 2022
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
2 out of 6 answers
PM
Technical Support Executive at a tech company with 51-200 employees
Mar 4, 2021
Customers pay for licencing based on the number of user mailboxes they have.
MA
Security Technical Manager at a tech services company with 51-200 employees
Nov 23, 2021
My customers pay for a one year license.
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