2019-12-03T10:44:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What needs improvement with BotFarm?

Please share with the community what you think needs improvement with BotFarm.

What are its weaknesses? What would you like to see changed in a future version?

32
PeerSpot user
32 Answers
GD
Technical Analyst at a tech services company with 51-200 employees
Real User
Top 5
2022-10-03T13:53:17Z
Oct 3, 2022

An area for improvement in BotFarm is that the communication between the Control Room and the Bot Client Missions isn't utilized well. There's also the issue with PCI DSS compliance or certain regulations that require a set of configurations that are not fully supported by BotFarm. The product should be certified or designed according to the required regulations in the finance industry to make it better.

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AA
Vice president at KPMG
Reseller
2022-08-15T21:24:23Z
Aug 15, 2022

Normally we need to monitor the solution using an AWS console and the control room. We would like to have a standardized dashboard to see all the information in one place.

SantiagoMartinez - PeerSpot reviewer
VP of Transformation & Innovation at Teleperformance
Real User
Top 10
2022-07-05T21:55:00Z
Jul 5, 2022

The discovery suite that they just acquired could be included. The more I think, maybe it's going to be targeted to be integrated with the process discovery piece, after the acquisition of FortressIQ.

Amar S - PeerSpot reviewer
Automation Project Manager at a performing arts with 10,001+ employees
Real User
Top 5Leaderboard
2021-09-02T08:35:30Z
Sep 2, 2021

The solution automation is incapable of interacting with our Pega software application development. It is based on the nested table concept and it is unable to read these tables. Several projects have been put on hold because of that. In the next release, the solution could be more interactive with other CRM applications, such as Pega or Salesforce functions.

SS
Senior RPA Developer at a tech services company with 201-500 employees
Real User
Top 5
2021-06-18T20:20:00Z
Jun 18, 2021

The OCR command needs to improve. This feature is used to convert the extracted data from an image file. While converting this file I was facing a lot of issues with the data because it was getting lost and some of the data which was extracted was mismatched. The data loss was rated as a nine and the data accuracy was a massive decrease and was up to 20%.Data extracted from ocr some times is mismatched or in accurate.

Akshay Pandey - PeerSpot reviewer
Associate Systems Analyst at NSEiT Limited
Real User
Top 5
2021-05-24T09:44:47Z
May 24, 2021

The version that I'm using, the Excel command, is a bit limited. The OCR tool, the optical character recognition tool, could be more efficient. It should be monitored thoroughly due to the fact that the OCR tool we have we have to manually check even if there are only a few characters missing, the processing might go wrong. In general we wish that the OCR of that product would be more efficient. You do have to make sure your system will be compatible with the product.

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Rithwik Neelam - PeerSpot reviewer
Senior software Engineer at a comms service provider with 1,001-5,000 employees
Real User
Top 5
2021-05-22T15:03:36Z
May 22, 2021

We do have some troubles with the internal software commands, but we have been troubleshooting this bug to fix it.

PD
Senior Software Engineer at a tech services company with 1,001-5,000 employees
Real User
Top 10
2021-05-22T13:53:56Z
May 22, 2021

Although I like the OCR technology, it could still be further improved.

PR
group head it at a tech services company with 1,001-5,000 employees
Real User
Top 5Leaderboard
2021-05-19T11:57:02Z
May 19, 2021

The user experience could be made a little better with this solution. I find it difficult to find qualified people to be able to use the solution. In the future, I would like to see machine learning built in to support marketing use cases.

SS
Senior RPA Developer at a tech services company with 201-500 employees
Real User
Top 5
2021-05-19T11:57:00Z
May 19, 2021

The CL command poses an issue during the process of data conversion, accuracy, data loss and the assessment of certain data as false. This said, IT has been very good in evolving the tool and it is doing so on a weekly or monthly basis.

AG
Digital Strategy Manager at a energy/utilities company with 10,001+ employees
Real User
Top 5Leaderboard
2021-05-07T10:07:00Z
May 7, 2021

For the intelligent bots, it is still not quite structured, as far as I can see. I checked for IQ Bot. These licenses are having certain issues. We stopped around the pricing part. It's not just the price, however. It was also not fitting the capability. Based on the on-prem model, if they can include an intelligent bot there, it will be helpful with all the security and the pricing parts involved. The dashboard needs improvement. For Bot Farm, the visualization is not that good compared to the main Automation Anywhere dashboard.

DB Prabhu - PeerSpot reviewer
Consultant at a tech consulting company with 1-10 employees
Real User
Top 5Leaderboard
2021-04-21T17:09:31Z
Apr 21, 2021

Its UI could be made better. It should also be more flexible. Currently, it is more rigid, and a little more flexibility is required. Their technical support should also be better. We are not very happy with their technical support. Its price is also quite high as of now. They should improve its price. Its setup should also be made easier. It is quite complex to set it up. Even though we were able to set it up a little fast because we had done something similar earlier, but it has a very complex setup. It is extremely resource-hungry. If they can make it a little light on resources, that would also be useful.

JG
Director at a consultancy with 1,001-5,000 employees
Real User
Top 10
2021-03-12T16:36:45Z
Mar 12, 2021

The deployment could be simplified. There are a lot of user settings and stuff that you need to do when you need to prepare a report. Automation Anywhere does have IQ Bot, which is a pretty good product. It needs to make sure it's competing with it in terms of feature offerings, et cetera. We've seen some scalability issues.

VS
AGM- IT (IT Projects Delivery & Innovation) at a non-tech company with 1,001-5,000 employees
Real User
Top 10
2020-12-29T17:36:00Z
Dec 29, 2020

An additional feature that is missing from BotFarm is the ability for complete, AI-driven automation. Automation can be divided into two types, namely, full automation (does not require human intervention) and semi-automation (requires human intervention). However, most companies are not able to give all their data from their ERP system to perform full automation. There is a missing feature in the software which allows for this solution to be solved. Additionally, by using AI, I would like the bot to pull reports automatically from the ERP system, but at the moment I have to log into the system to retrieve reports. Another area that needs improvement is with regards to machine-bound licenses. When installing the solution on a clients laptop or desktop and creating a license, that license is bound to that computer. I cannot use the users ID or password on any other machine.

RR
Manager Technical Solutions Architect at a energy/utilities company with 1,001-5,000 employees
Real User
Top 10
2020-12-23T13:48:05Z
Dec 23, 2020

The only challenge that we have faced with BotFarm is that there is no continuous deployment. The whole world is moving to the DevOps model, but BotFarm is still not on the DevOps model. It should have integration with the DevOps model. The migration of the bots or bots pipeline is currently purely manual.

CJ
Managing Director at a tech services company with 201-500 employees
Real User
Top 10
2020-12-18T12:36:48Z
Dec 18, 2020

The pricing of this product could be better.

NN
Deputy General Manager - IT at a pharma/biotech company with 501-1,000 employees
Real User
Top 10
2020-12-11T11:50:14Z
Dec 11, 2020

We've had a few issues with the APIs. We have connectivity and integration with pretty much every single tech stack across the table that we have in the world, and there are a few areas that they don't do that well yet. I'd be looking for some improvement there, in terms of their integration with certain products.

Jhon Jimenez - PeerSpot reviewer
Technological Architect Director at PersonalSoft
Real User
2020-11-10T07:34:42Z
Nov 10, 2020

The licensing schemes could be more competitive. They need to be much more flexible in their pricing. It would be ideal if they increased their capabilities in process mining.

Nayeem  Mohammed - PeerSpot reviewer
Program Manager - IA at Proven Consult
Real User
Top 5Leaderboard
2020-11-06T15:09:47Z
Nov 6, 2020

The solution is a bit higher on the pricing side. The prices could be more competitive or more reasonable or charge on a per-need basis. That would be more helpful instead of packaging it as a complete solution. It would be ideal if the solution offered more language options, such as Arabic.

NN
Technical Lead at a tech services company with 1,001-5,000 employees
Real User
2020-10-04T06:40:27Z
Oct 4, 2020

When somebody is just learning this product it can be difficult for them to understand, so improvements to the user interface would be helpful. It would be nice if people could understand it right from the beginning. In the future, I would like to see a feature for real-time chat with the support team.

AshishTyagi - PeerSpot reviewer
Solutions Architect at PureSoftware Ltd
Real User
2020-07-23T07:58:00Z
Jul 23, 2020

We are not permitted to use web applications, so we find ourselves using Object Cloning and web control commands instead. Sometimes I feel like it doesn't work properly and we are not able to provide the dexterity needed. Also, on multiple occasions, the service bot deactivates without reason and Automation Anywhere will not function properly until it is reactivated. In general, everything is fine but they should remove the unattended or attended bot feature. This can be confusing to customers because an unattended bot license costs around $5,000, whereas an attended bot license costs roughly $1,500, which can cause customers to think: “why should I purchase an expensive unattended bot license when I can purchase an attend bot license for much cheaper?” Also, if I want to install my runner license on another machine, for example: if you install your license on a specific machine and a second vendor (like we did), you’re now installed on machine B but you can’t log in on machine B with your credentials from machine A. This is meant to be a security feature, but it makes things very difficult for customers and clients.

SB
Program Manager at a tech services company with 201-500 employees
Real User
2020-06-17T10:55:59Z
Jun 17, 2020

The image processing capabilities definitely need to be improved. We have had trouble automating processes running on Windows Server 2016. It seems to be related to integration with the Office tools, but I cannot 100% confirm this. Technical support can be improved.

GN
VP Software Engineering at a tech services company with 501-1,000 employees
Real User
2020-06-17T10:55:58Z
Jun 17, 2020

The deployment could be made a little bit easier. An automated telephone support system would be helpful.

Shantanu Chande - PeerSpot reviewer
Lead Project Engineer at Peristent Systems
Real User
2020-06-08T06:11:06Z
Jun 8, 2020

The machine learning needs to be improved so that they perform better in terms of predictive analysis and sentiment analysis. The documentation needs to be improved because it does not shed much light on how the product can be used. In general, the support can be improved. The stability can be improved. Having the ability to control the system from the cloud would be helpful, rather than setting up the environment locally.

Ben Huang - PeerSpot reviewer
Founder at BSDC PTE. LTD.
Real User
2020-04-19T07:40:00Z
Apr 19, 2020

The new version is not very stable. Sometimes I can't use the recording sound. They should improve the community. It should have a download version instead of every time needing to deploy through the SAS system something new. It's time-consuming.

VK
Senior Software Engineer at FIS
Real User
2020-02-02T10:42:12Z
Feb 2, 2020

The community forums can be improved a little bit because they have mixed solutions or discussions with respect to some ideas. I would like to see more process mining features to give us insight into them before we develop automation.

Sachin-Arora - PeerSpot reviewer
Senior Vice President at Inspira Enterprise
Real User
2020-01-29T11:22:00Z
Jan 29, 2020

I would like to be able to access BotForm using a mobile app. I think that customization can be further improved. IQ Bot, used by BotFarm, needs to be improved with respect to being able to read handwritten documents using the OCR. An example of this is reading signatures.

VivekMishra - PeerSpot reviewer
AVP, Technology & Solutions at Cygnet
Real User
2020-01-26T09:26:00Z
Jan 26, 2020

It should be easier to create an environment for bots to operate in. There should be more support for developing in environments such as Citrix and Linux.

it_user1261617 - PeerSpot reviewer
Sr. Solution Support Consultant CMA-CGM Serving Notice Period at CMA CGM
Real User
2020-01-22T12:45:00Z
Jan 22, 2020

The scalability of the solution needs to be improved. There's a general lack of technical support. This should be improved. It used to be better.

SP
Sr. Director at a financial services firm with 10,001+ employees
Real User
2020-01-22T12:44:00Z
Jan 22, 2020

From a simplified perspective, in terms of improvement, we use the bot for the maker position, not for the checker. It's about how well the bot can be utilized. For now, it's not utilized 24/7 because only business clients use it. I would definitely be wanting to see OCR features for improving the solution. A human brain can easily distinguish between red and blue by looking at the screen. If there's an easy way for the bot to differentiate between the colors without being sequential that would be great. More integrations with third-party applications would be a great additional feature.

SN
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
MSP
2019-12-30T06:00:00Z
Dec 30, 2019

I think that the governance framework is completely missing from this solution and something needs to be done about it. Other products are ahead of BotFarm in this regard. Having the validation of the bots is something that can be improved. Pricing for this solution can be better. I would like to have access to self-service support.

SR
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Real User
2019-12-03T10:44:00Z
Dec 3, 2019

The stability needs to be improved.

Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Oct 3, 2022
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 30 answers
SR
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Dec 3, 2019
We primarily use the solution for our internal stations.
SN
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
Dec 30, 2019
At this time, we have used BotFarm but our implementation is not in a state that can be consumed and used by anyone. To this point, we have not found the value that we expected from this solution. We have multiple client-server installations. The majority of our deployments are on-premises, although one of them is cloud-based. Our primary use cases are across multiple industries including support functions for finance and IT.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Oct 3, 2022
Hi Everyone, What do you like most about BotFarm? Thanks for sharing your thoughts with the community!
2 out of 33 answers
SR
Digital Transformation Specialist at a healthcare company with 501-1,000 employees
Dec 3, 2019
The solution is easy to use and easy to apply.
SN
Senior Principal Consultant at a computer software company with 5,001-10,000 employees
Dec 30, 2019
The entire backend system structure is something that I found really valuable.
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