Tech Lead / Informix DBA at a wholesaler/distributor with 5,001-10,000 employees
Real User
Top 10
Sep 29, 2025
The most concerning issue is IBM support. The issue I have with IBM support is that sometimes they don't seem to know their product very well at times. I don't know where the support is coming from, whether it's from IBM or from Google through IBM. I'm not sure who physically does the support. Their knowledge isn't great. Plus, the way we use it is not the focus of Google nowadays. Google, as I understand it, bought the product as an add-on to Google Cloud or whatever as a backup and that's not how we use it. I do see some problems with Actifio, specifically keeping current with operating systems. It can be tricky to upgrade Actifio. It can be a challenge. When we've had to do it, we've had to work with their support people, and some of them are just people reading a sheet of instructions. When those instructions are obviously wrong at times because you can tell if you have half a knowledge of what you're doing, it takes ages for them to go off and find someone to explain what's going wrong. So it can be very laborious.
Senior Consultant at a tech vendor with 10,001+ employees
Real User
Top 10
Jun 8, 2023
The area they could improve was when we were in Azure cloud, and Actifio got bought by Google, they stopped supporting us. So that's an area they could improve.
Analista de TI at RNP - Rede Nacional de Ensino e Pesquisa NREN/Brazil
Real User
Top 20
Mar 10, 2023
I miss the support they used to have in Portuguese. In terms of the product, it would be great to be able to price our backup costs within Actifio itself.
Data Protection Specialist at Tech Mahindra Limited
Real User
Aug 1, 2022
We'd like to see more stats and details on what's happening in running jobs. We don't get much feedback from the client or the logging. Clients can go into their logging directories to find out what's happening. However, we have to access the log activity itself to see if any progress has been made and if it's been completed. If a job doesn't finish, we need to know what the errors were to get a high-level idea of the challenges. When we're troubleshooting, we go to the connected log. Then Actifio support also looks in the log and uploads some of what it sees to their ticket and then resolves the issue. Another issue is the solution doesn't support AIX software or in the cloud, and we have a lot of servers running on AIX and Oracle.
Presales (Enterprise Solutions Architect) at a tech services company with 201-500 employees
Real User
Jul 13, 2020
Areas that need improvement would be the support for recovery in the physical environment. This includes a bare-metal restore, backing up a physical server, and then restoring the same on a physical server. Currently, it has to be on a virtual server. In the next release, I would like to see bare-metal restore and a version that is comparable to solutions such as Acronis, where they have less but similar features at a lower cost.
There are quite a few ways the product can be improved, actually. In terms of recovery the solution is very good, but still can be better. Specifically, they can improve in the area of ease of recovery and improve the speed. Also, the kind of platforms they support should be enhanced. Like now, they have recently started supporting SAP S/4HANA, SAP MaxDB, and SAP MongoDB. This is good, but there are more platforms that can be supported. Obviously this will take time before the platform support for more products appears in the solution. But I think this is one important addition that they need to make.
Works at a religious institution with 10,001+ employees
Real User
Jul 11, 2019
Integration with snap services of disk vendors (they only support IBM and Pure right now). Actifio uses the native backup capabilities of each application (like VADP for VMware), but could benefit from integrating these capabilities with storage subsystems for the best of both worlds.
Actifio offers a streamlined approach to data management, spotlighting its ease of use and seamless cloud integration. By eliminating the need for additional OS licenses, Actifio reduces costs while ensuring efficient time-saving backups and rapid recovery solutions.Actifio integrates well with cloud storage, providing features like the Golden Copy for incremental backups with fast restores. It supports workflows and cloud processes effectively and is known for its excellent backup health...
The most concerning issue is IBM support. The issue I have with IBM support is that sometimes they don't seem to know their product very well at times. I don't know where the support is coming from, whether it's from IBM or from Google through IBM. I'm not sure who physically does the support. Their knowledge isn't great. Plus, the way we use it is not the focus of Google nowadays. Google, as I understand it, bought the product as an add-on to Google Cloud or whatever as a backup and that's not how we use it. I do see some problems with Actifio, specifically keeping current with operating systems. It can be tricky to upgrade Actifio. It can be a challenge. When we've had to do it, we've had to work with their support people, and some of them are just people reading a sheet of instructions. When those instructions are obviously wrong at times because you can tell if you have half a knowledge of what you're doing, it takes ages for them to go off and find someone to explain what's going wrong. So it can be very laborious.
The product must provide AI features. Google has stopped supporting the on-premise version of the tool.
The area they could improve was when we were in Azure cloud, and Actifio got bought by Google, they stopped supporting us. So that's an area they could improve.
I miss the support they used to have in Portuguese. In terms of the product, it would be great to be able to price our backup costs within Actifio itself.
We'd like to see more stats and details on what's happening in running jobs. We don't get much feedback from the client or the logging. Clients can go into their logging directories to find out what's happening. However, we have to access the log activity itself to see if any progress has been made and if it's been completed. If a job doesn't finish, we need to know what the errors were to get a high-level idea of the challenges. When we're troubleshooting, we go to the connected log. Then Actifio support also looks in the log and uploads some of what it sees to their ticket and then resolves the issue. Another issue is the solution doesn't support AIX software or in the cloud, and we have a lot of servers running on AIX and Oracle.
Areas that need improvement would be the support for recovery in the physical environment. This includes a bare-metal restore, backing up a physical server, and then restoring the same on a physical server. Currently, it has to be on a virtual server. In the next release, I would like to see bare-metal restore and a version that is comparable to solutions such as Acronis, where they have less but similar features at a lower cost.
There are quite a few ways the product can be improved, actually. In terms of recovery the solution is very good, but still can be better. Specifically, they can improve in the area of ease of recovery and improve the speed. Also, the kind of platforms they support should be enhanced. Like now, they have recently started supporting SAP S/4HANA, SAP MaxDB, and SAP MongoDB. This is good, but there are more platforms that can be supported. Obviously this will take time before the platform support for more products appears in the solution. But I think this is one important addition that they need to make.
Integration with snap services of disk vendors (they only support IBM and Pure right now). Actifio uses the native backup capabilities of each application (like VADP for VMware), but could benefit from integrating these capabilities with storage subsystems for the best of both worlds.