IT Systems Engineer at a tech consulting company with 11-50 employees
Reseller
Top 20
Jul 10, 2025
I am a partner and reseller working with Sophos MDR. My customer's main use case for Sophos MDR is security. My customers are regular small to medium businesses using Sophos MDR to help protect themselves from compromise.
Proactive Threat Hunting: Sophos MTR actively hunts for potential threats and incidents, validating them before they become critical.
Rapid Incident Response: The service accelerates threat response, reducing the mean-time-to-respond from hours to minutes.
Expert-Led Actions: Sophos MTR's team of experts takes targeted actions to neutralize sophisticated threats, ensuring your organization's protection.
Customizable Service Levels: You can customize the level of service to meet your specific needs, including full-scale incident response or collaboration with your internal teams
Business Development Manager at StarOne IT Solutions
MSP
Top 20
Apr 8, 2025
Our primary use case for Sophos MDR ( /products/sophos-mdr-reviews ) is for clients who do not have a dedicated IT team for monitoring 24/7. We offer managed detection and response services to take care of monitoring. The key advantage is that Sophos MDR ( /products/sophos-mdr-reviews ) directly provides a service monitoring system 24/7 and can configure automatic responses even if the customer is not available.
The primary use case is mostly for the SMB segment where the customer does not have a dedicated team for support, especially for cyber threats. It has also proved most valuable in the financial sector where data is critical and there might have been attempts at hacking in the past.
It's a managed detection service. So my clients would only use the MDR if they need 24/7 managed risk. We are one of the distributors of Sophos here in South Africa. We serve the entire market.
Technical Head at a tech services company with 51-200 employees
Real User
Top 5
May 13, 2024
Since we installed Sophos MDR, we have thankfully had peace of mind. Before the Sophos MDR installation, we had a very bad experience with several clients. Post-installation, this issue has decreased, and it's very effective.
Cybersecurity SME at a tech services company with 11-50 employees
Real User
Top 20
Mar 6, 2024
We use it for managed services, primarily for customers who lack resources. MDR is a tool that not only identifies and shows the impact of viruses but also requires no technical staff for operation. So, the user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents. We don't need to invest in manpower. For example, if we are investing in an IT guy for endpoint solution security, we are investing our money in a guy. And the ROI will not be much because they will only do analytics parts. But what happens when the engine has a ransomware attack is that they will not be able to resolve the ransomware, which Sophos MDR will help you resolve very quickly.
Sophos Certified Product Architect at Softech Microsystems
Reseller
Jul 20, 2023
We are a distributor of Sophos products in Pakistan. Our customers use Sophos MDR when they require a unified dashboard for integrating multiple vendors' solutions, enabling them to have visibility across all their systems. Sophos MDR is particularly valuable for organizations that lack an in-house expert to manage and secure their network.
We use Sophos MDR for DLP (Data Loss Prevention), NGIPS (Next-Generation Intrusion Prevention System), URL filtering, application control, and visibility.
Sr. Consultant/Partner/Co-Founder at a tech services company with 1-10 employees
Reseller
Sep 15, 2021
We use Sophos MTR for three of our customers, and we're proposing it for a fourth. We sell Sophos Intercept X Advanced with EDR and MTR Advanced. All of this is managed through Sophos Central and just integrated into the endpoint for both workstations and servers, so we see alerts, problems, and cases opened.
Network Engineer at a comms service provider with 10,001+ employees
Real User
Jun 3, 2021
We are using this solution in conjunction with others. We usually put both endpoint detection solutions in some of our desktops and in others, we have the Sophos desktop solution combined with Sophos firewall switches.
Threat Notification Isn’t the Solution – It’s a Starting Point
Other managed detection and response (MDR) services simply notify you of attacks or suspicious events. Then it’s up to you to manage things from there.
With Sophos MTR, your organization is backed by an elite team of threat hunters and response experts who take targeted actions on your behalf to neutralize even the most sophisticated threats.
I am a partner and reseller working with Sophos MDR. My customer's main use case for Sophos MDR is security. My customers are regular small to medium businesses using Sophos MDR to help protect themselves from compromise.
Proactive Threat Hunting: Sophos MTR actively hunts for potential threats and incidents, validating them before they become critical.
Rapid Incident Response: The service accelerates threat response, reducing the mean-time-to-respond from hours to minutes.
Expert-Led Actions: Sophos MTR's team of experts takes targeted actions to neutralize sophisticated threats, ensuring your organization's protection.
Customizable Service Levels: You can customize the level of service to meet your specific needs, including full-scale incident response or collaboration with your internal teams
I am still working as a Sophos architect and implement solutions like Sophos MDR as a partner.
Our primary use case for Sophos MDR ( /products/sophos-mdr-reviews ) is for clients who do not have a dedicated IT team for monitoring 24/7. We offer managed detection and response services to take care of monitoring. The key advantage is that Sophos MDR ( /products/sophos-mdr-reviews ) directly provides a service monitoring system 24/7 and can configure automatic responses even if the customer is not available.
The primary use case is mostly for the SMB segment where the customer does not have a dedicated team for support, especially for cyber threats. It has also proved most valuable in the financial sector where data is critical and there might have been attempts at hacking in the past.
I use Sophas MDR almost daily. It depends on whether we have an incident or not.
It's a managed detection service. So my clients would only use the MDR if they need 24/7 managed risk. We are one of the distributors of Sophos here in South Africa. We serve the entire market.
The clients wanted to replace their existing antivirus solution, so we implemented Sophos MDR.
We manage security 24/7 using Sophos.
Since we installed Sophos MDR, we have thankfully had peace of mind. Before the Sophos MDR installation, we had a very bad experience with several clients. Post-installation, this issue has decreased, and it's very effective.
We use it for managed services, primarily for customers who lack resources. MDR is a tool that not only identifies and shows the impact of viruses but also requires no technical staff for operation. So, the user doesn't need a technician; it offers 24/7 support to identify and manage your infrastructure and take complete care of any technological incidents. We don't need to invest in manpower. For example, if we are investing in an IT guy for endpoint solution security, we are investing our money in a guy. And the ROI will not be much because they will only do analytics parts. But what happens when the engine has a ransomware attack is that they will not be able to resolve the ransomware, which Sophos MDR will help you resolve very quickly.
We use the product for 24/7 monitoring services for threat detection.
We use Sophos MDR to protect our office environment.
We are a distributor of Sophos products in Pakistan. Our customers use Sophos MDR when they require a unified dashboard for integrating multiple vendors' solutions, enabling them to have visibility across all their systems. Sophos MDR is particularly valuable for organizations that lack an in-house expert to manage and secure their network.
We use Sophos MDR for DLP (Data Loss Prevention), NGIPS (Next-Generation Intrusion Prevention System), URL filtering, application control, and visibility.
We are using Sophos Managed Threat Response for network security and firewalls.
We use Sophos MTR for three of our customers, and we're proposing it for a fourth. We sell Sophos Intercept X Advanced with EDR and MTR Advanced. All of this is managed through Sophos Central and just integrated into the endpoint for both workstations and servers, so we see alerts, problems, and cases opened.
We are using this solution in conjunction with others. We usually put both endpoint detection solutions in some of our desktops and in others, we have the Sophos desktop solution combined with Sophos firewall switches.