Team Leader, SAP CRM & Cx at a tech services company with 10,001+ employees
MSP
Top 20
Sep 14, 2026
My main use case for Odigo is campaigns to recover debt from clients and operating as a call center with clients. For example, if a customer does not pay on time, we execute campaigns. We have more than ten campaigns. If a client belongs to one campaign, we contact them and attempt to recover the debt, trying to get them to pay. This is the main case, and we have also implemented an IVR process to facilitate customers paying without an agent, only with a machine.
I used Odigo as part of the integration of RingCentral with Odigo. Odigo was already integrated with RingCentral for the email part for us. Odigo made it possible to integrate the email interface of RingCentral with its routing engine and therefore to do omnichannel according to Odigo's rules but with RingCentral's email interface and email rules.
Odigo serves as our primary tool to transform our customer service operation, functioning as a comprehensive contact center SaaS service that provides centralized interactions. Intelligent routing of interactions represents another important aspect of our main use case, where Odigo distributes customer contacts at an organizational level, making intelligent routing a primary use case for us.
CCaaS provides cloud-based solutions for enhanced customer service operations, offering flexibility and reducing on-premises infrastructure needs. Ideal for businesses seeking efficient communication channels through a single platform.CCaaS enhances customer service delivery by integrating multiple communication channels into a centralized platform. It supports scalability, allowing businesses to adjust resources based on demand. This cloud-based service improves operational efficiency by...
My main use case for Odigo is campaigns to recover debt from clients and operating as a call center with clients. For example, if a customer does not pay on time, we execute campaigns. We have more than ten campaigns. If a client belongs to one campaign, we contact them and attempt to recover the debt, trying to get them to pay. This is the main case, and we have also implemented an IVR process to facilitate customers paying without an agent, only with a machine.
I used Odigo as part of the integration of RingCentral with Odigo. Odigo was already integrated with RingCentral for the email part for us. Odigo made it possible to integrate the email interface of RingCentral with its routing engine and therefore to do omnichannel according to Odigo's rules but with RingCentral's email interface and email rules.
Odigo serves as our primary tool to transform our customer service operation, functioning as a comprehensive contact center SaaS service that provides centralized interactions. Intelligent routing of interactions represents another important aspect of our main use case, where Odigo distributes customer contacts at an organizational level, making intelligent routing a primary use case for us.