Line Technical Agent at a comms service provider with 1,001-5,000 employees
Jul 5, 2020
Our licensing model isn't a full one. We are in a less interesting model, so we do not have intelligence on it. We don't get system intelligence and machine learning models, however, I don't know if it is relevant to what we use the solution for. We don't have the platinum version. We are on the gold version. Our system intelligence and machine learning, and the other things regarding the competencies of everything, we have to build ourselves. It's not easy, as we are in West Africa and sometimes we do not have the relevant competencies. It takes time to get the skills we need to use the solution effectively. The solution would be better if it was capable of more automation, especially in a monitoring capacity or for the response to abnormalities.
Enterprise Monitoring / Data Protection Manager at a healthcare company with 1,001-5,000 employees
Jul 4, 2021
The auto-discovery isn't nearly as good. That's a big portion of it. When you drop the agent onto the JVM and you're trying to figure things out, having to go through and manually do all that is cumbersome.
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