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2018-05-23T15:52:00Z
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
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What is your primary use case for Cherwell Service Management?

How do you or your organization use this solution?

Please share with us so that your peers can learn from your experiences.

Thank you!

3
PeerSpot user
3 Answers
Brian McMinn - PeerSpot reviewer
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
Real User
Top 10
2021-02-17T04:00:21Z
17 February 21

Our company does BMC, Cherwell, and ServiceNow implementation. We used Cherwell primarily for ITSM, and we did some discovery for CMDB and some orchestration. We used it with Azure.

Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria
Real User
Top 20
2020-01-26T09:26:00Z
26 January 20

We primarily use the solution for incident management, problem management, and change management.

it_user877374 - PeerSpot reviewer
CEO at Surplan UG
User
2018-05-23T15:52:00Z
23 May 18

* Change and release management * Task management and resource management for middle size teams * Reports are flexible to configure.

Find out what your peers are saying about Cherwell Software, ServiceNow, BMC and others in Help Desk Software. Updated: September 2022.
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Related Questions
Miriam Tover - PeerSpot reviewer
Service Delivery Manager at PeerSpot (formerly IT Central Station)
Feb 17, 2021
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
Thobile Moeketsi - PeerSpot reviewer
Enterprise Architect at Sasria
26 January 20
There aren't any costs that I know of that are above and beyond the standard licensing fee.
Brian McMinn - PeerSpot reviewer
ServiceNow Architect / Lead Developer & Owner at Hana Technical Solutions
17 February 21
For an ITIL user, the cost is probably about 50 bucks a month.
PeerSpot user
Manager of IT Connectivity at a healthcare company with 51-200 employees
Oct 25, 2021
I am evaluating different support platforms for my Healthcare organization. The intention is to use the platform with external and internal users, and the platform should be HIPAA compliant with all the required guidelines of encryption with data in transit and data at rest. I've looked into the different modules with JIRA but none of them seem to be concrete enough to support HIPAA compliance...
2 out of 9 answers
PeerSpot user
Director of Technology at a tech services company
10 January 17
What aspects of the IS HIPAA spec are you worried about JIRA violating? Are you intending to use it as a patient-facing solution, or internal for developers?
10 January 17
Hi Ariel, I would use https://synoptek.com/it-infrastructure-services/it-support/24x7-help-desk/ I cannot find any HIPAA compliance for JIRA. Regards, Patrick
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