Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
Aug 19, 2020
We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.
IT Asset Management is a systematic process that helps organizations effectively manage, control, and secure their IT assets to optimize asset utilization, reduce costs, and ensure compliance with regulations.This strategic approach assists businesses in tracking and managing their hardware and software assets throughout their lifecycle. By providing insights into asset deployment, utilization, and performance, IT Asset Management enables organizations to streamline operations, make informed...
I rate BMC Track-It! a five out of ten. They should make it more intuitive, easier to use, and more accommodating for small IT organizations.
We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.