Global Manager - IT Service Centre at a pharma/biotech company with 51-200 employees
Real User
Top 20
2020-08-19T07:57:36Z
Aug 19, 2020
We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.
IT Asset Management (ITAM) solutions are instrumental in managing Hardware, Software, and other IT assets. These assets are the center of your organization’s IT Infrastructure, and their lifecycle management requires improved control over inventory, tracking, and maintenance.
I rate BMC Track-It! a five out of ten. They should make it more intuitive, easier to use, and more accommodating for small IT organizations.
We're just a customer. We are looking to potentially replace this solution. If other companies are considering using the solution, I'd advise that they go with the latest version. Others should also be aware that the solution's support is always through their channel partners. That's a bad idea. If I want to implement everything myself, I should be able to get help from BMC directly if I need it. If I'm rating the product base don't eh current version that I am using, I would rate it at four out of ten.