Sr. Developer at a media company with 10,001+ employees
Real User
Oct 26, 2022
The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running. Considering the breadth of features provided by xMatters, it's worth the cost. It gives us everything we need, and there are still additional functionalities we're not currently using that we're licensed to use.
Engineer at a financial services firm with 10,001+ employees
Real User
May 17, 2022
I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs. It seems to be on the higher end from a cost standpoint.
It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters.
Business Applications Analyst at a comms service provider with 5,001-10,000 employees
Real User
Mar 15, 2022
You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know.
ITSM Lead at a manufacturing company with 5,001-10,000 employees
Real User
Oct 21, 2021
I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have. This limits my ability to implement other things that I had hoped could have been implemented, like the notifications. For example, I could have used notifications to inform people that there is a P1 or P2 assigned to them. However, because of the limitations and licenses, we could not.
Senior Manager of Technology Operations at a retailer with 10,001+ employees
Real User
Oct 20, 2021
We had a second instance of xMatters on our business continuity team at the company. They recently went in a different direction because their contract was up and the renewal costs went up significantly compared to where they used to be. So, there is a level of concern about the acquisition regarding Everbridge's potential desire to increase prices and take advantage of this very good product.
I think it is excellent value for money. I can't remember what we're paying now, but the per agent cost is extremely reasonable for what the platform does. It's entirely agnostic of where you are getting your alarms from. You could even trigger an alarm by email if you want. It's that open to what triggers an event.
Incident and Major Incident Manager at Brinks Incorporated
Real User
Sep 2, 2021
We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert.
Lead Consultant, Owner and Founder at a tech consulting company with self employed
Real User
Mar 16, 2020
This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Development Manager at a non-profit with 1,001-5,000 employees
Real User
Feb 11, 2018
It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.
xMatters, an Everbridge company, is a service reliability platform that helps DevOps, SREs, and operations teams rapidly deliver products at scale by automating workflows and ensuring infrastructure and applications are always working. The xMatters code-free workflow builder, adaptive approach to incident management, and real-time performance analytics all support a single goal: deliver customer happiness.
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The cost depends very much on the company's size and usage. We're a very high use case compared to many companies, so we had to consider licensing costs carefully. If we added all our users, that would be 30,000, and that's no good; we wouldn't have been able to afford it. For example, we had to put in customization to sync across on-call users. For the license per user, the price is very reasonable and comparable to ServiceNow when factoring in everything that needs to get up and running. Considering the breadth of features provided by xMatters, it's worth the cost. It gives us everything we need, and there are still additional functionalities we're not currently using that we're licensed to use.
I'm not really involved with the cost standpoint. I've only heard rumors of how much it costs. It seems to be on the higher end from a cost standpoint.
I know roughly what we pay per year. For what we use it for and what its purpose is, it is very valuable.
It seemed comparable or more reasonable than some of the other solutions, at least when we evaluated it. There are no extra costs in addition to the standard licensing fees. Its cost is good, given the breadth of features provided by xMatters.
You should perhaps arrange an evaluation or trial to just test it out. Get your feet wet. That is so important. If you don't try it, then you won't know.
We would advise new users to reach out to the XM sales teams for a better quote.
I am not really privy to how much my client is paying for this service. They just tell me the number of licenses that they have. Every time that I say, "I need extra licenses to make sure that all Level 1 and 2s have their own xMatters account," they keep telling me that it is too expensive. If the only purpose is to call people, it doesn't justify the cost of paying more than the number of licenses that they already have. This limits my ability to implement other things that I had hoped could have been implemented, like the notifications. For example, I could have used notifications to inform people that there is a P1 or P2 assigned to them. However, because of the limitations and licenses, we could not.
We had a second instance of xMatters on our business continuity team at the company. They recently went in a different direction because their contract was up and the renewal costs went up significantly compared to where they used to be. So, there is a level of concern about the acquisition regarding Everbridge's potential desire to increase prices and take advantage of this very good product.
I think it is excellent value for money. I can't remember what we're paying now, but the per agent cost is extremely reasonable for what the platform does. It's entirely agnostic of where you are getting your alarms from. You could even trigger an alarm by email if you want. It's that open to what triggers an event.
We're currently per license. We're paying around $44,000 per year for 80 full users and 300 standard users. For a new implementation, we also need to pay for an expert.
The pricing and licensing are okay. I wish that the user licenses were cheaper but the stakeholder licenses are at a reasonable cost.
This is a subscription-based, SaaS solution. There were some additional costs during the implementation because it was well beyond their standard configuration.
Licensing varies widely, depending on usage. It can be cheap or quite expensive, depending on volume and features.
It is worth the cost. You need to know the number of users that are going to use it, which is usually pretty easy to calculate. It's on a per-user license.