The one thing I'd like to see, and NICE is already heavily investing in it, is improvement in the user interface itself. They call it the Designer and it's what the developers use. It is a bit clunky; that is the polite way to put it. I'd like to see it be a bit more user-friendly, a bit more intuitive, and to move to something a bit more web-based, so they could develop though the browser for Excel. I believe NICE is already heavily investing in that, and I'm looking forward to getting my hands on that to have a quick play.
Director at a tech services company with 51-200 employees
Apr 30, 2021
We haven't found it to be as powerful as some of the other platforms. From a true RPA perspective, it is pretty far behind some of the other solutions. It has emerged as a more desktop automation kind of tool, but it lacks a lot of enterprise features. It is not really a true RPA because of its licensing, which is kind of user-initiated. It would be nice it can be deployed at a more enterprise licensing model versus a user-based model. It didn't have autonomous automation so far, and they have just released this feature. They have kind of hodgepodged a bunch of products together to get there, but it is not as seamless as other solutions.
We just moved to an enterprise license agreement. It's an all-you-can-eat license, so we don't have to count the licenses anymore. We have perpetual licenses with NICE and we pay an annual maintenance fee on them. We've made a significant financial commitment to NICE. It shows that we are fully committed to NICE and to continuing the growth of automation within the group.