Senior Manager, Data Operations at a consumer goods company with 201-500 employees
Real User
2018-10-02T19:05:00Z
Oct 2, 2018
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
Learn what your peers think about IDERA SQL Diagnostic Manager for SQL Server. Get advice and tips from experienced pros sharing their opinions. Updated: July 2025.
SQL Diagnostic Manager for SQL Server helps database administrators to find and fix SQL Server performance problems in physical, virtual, and cloud environments. Unlike its competition, it provides effective scalability, advanced SQL query analysis and optimization, prescriptive analysis with corrective SQL scripts, powerful automated alert responses, broad PowerShell integration, complete customization, and extensive support for current and legacy SQL Server and Windows.
The pricing seems fair to me.
We were upgraded to Premium Support without their actually asking us, when we were quoted. Then I asked for Standard Support and that they had to re-quote us that. But they don't do that by default. They upcharge you by default, which I didn't think was very nice, without even asking.
The pricing is reasonable, it's comparable with the competitors.