Regarding Freshdesk's pricing, that is usually not where I come in. The organization I work with has already determined the pricing. It usually might be for a year or whatever duration they work with, and it depends on their use case. Pricing has always been handled by the company I work with, and even when I get in-house feedback, I have never had issues with pricing or complaints when compared to what others have outside.
Senior Manager, Customer Value & Innovation at CoinDCX
Real User
Top 10
Nov 20, 2024
Freshdesk's pricing is currently seen as expensive, especially considering the lack of built-in capabilities for social media and review platform integrations. If these were included within the existing pricing model, it would offer better value.
One of the issues we are looking into is the cost. As we keep on expanding, it means that we will need more licenses. Currently, that would blow our budget. That's the main concern right now because the cost is very expensive. Aside from the license, we have chatbot conversation costs.
Business Systems Analyst at a transportation company with 5,001-10,000 employees
Real User
Sep 14, 2022
We use a combination of Freshdesk, Freshservice, and Freshchat. We use the whole suite. Weirdly enough, we pay more for Freshdesk than we do for Freshservice. I would rate it a three out of five in terms of pricing. You can get different bundles, and you can always move to different plans that are standard. Freshservice can go anywhere from $19 up to $120 per agent, per month. There is such a wide range, and it is very customizable to your needs.
We pay approximately $70 per agent to use Freshdesk. We have 10 agents, which is approximately $700 or $800 per month. It is a fixed license, there are not any additional fees.
The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19.
Director of IT at a wholesaler/distributor with 51-200 employees
Real User
May 22, 2021
It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee.
Freshdesk is a cloud-based customer support solution that provides organizations with the features necessary to effectively streamline their support processes. This includes powerful multichannel capability, integrated game mechanics, smart automations, and more.
The solution is designed to automate agent workflows and resolve routine questions using AI and bots. Freshdesk allows managers to prioritize, categorize, and assign tickets to their agents, making it easy for them to collaborate and...
My experience with pricing, setup cost, and licensing was smooth and better, and I do not have any complaints.
Regarding Freshdesk's pricing, that is usually not where I come in. The organization I work with has already determined the pricing. It usually might be for a year or whatever duration they work with, and it depends on their use case. Pricing has always been handled by the company I work with, and even when I get in-house feedback, I have never had issues with pricing or complaints when compared to what others have outside.
Affordable with little cost to set up
The cost is reasonable. However, I don't have the exact numbers.
The pricing is quite reasonable. Our organization pays about 200,000 Indian rupees per year for the license.
Freshdesk's pricing is currently seen as expensive, especially considering the lack of built-in capabilities for social media and review platform integrations. If these were included within the existing pricing model, it would offer better value.
Freshdesk operates on an annual subscription basis, and it is very affordable.
The pricing is pretty manageable and acceptable. For the powerful tool that it is, the pricing is justified.
I don't know much about Freshdesk's pricing since my managing director was the one who purchased the solution.
One of the issues we are looking into is the cost. As we keep on expanding, it means that we will need more licenses. Currently, that would blow our budget. That's the main concern right now because the cost is very expensive. Aside from the license, we have chatbot conversation costs.
The pricing is average. We did get some deals when we subscribed to it.
We use a combination of Freshdesk, Freshservice, and Freshchat. We use the whole suite. Weirdly enough, we pay more for Freshdesk than we do for Freshservice. I would rate it a three out of five in terms of pricing. You can get different bundles, and you can always move to different plans that are standard. Freshservice can go anywhere from $19 up to $120 per agent, per month. There is such a wide range, and it is very customizable to your needs.
We pay approximately $70 per agent to use Freshdesk. We have 10 agents, which is approximately $700 or $800 per month. It is a fixed license, there are not any additional fees.
I'm not familiar with the pricing aspect of the product.
I would say Freshdesk is competitive compared to other products on the market.
For us, the solution is free to use. We do not need to pay for something bigger. If we want more functionality, it will cost us more.
The price could be better, but it's okay. Compared to ServiceNow and JIRA, Freshworks offers a competitive price. There are also additional licensing costs because you need Microsoft Outlook. Each new email account costs around $15 to $19.
It was definitely not expensive. It was two grand or maybe three grand total for a year. It has just straight and simple standard licensing fees. There is no additional fee.