IT Mobility Support Analyst at a financial services firm with 5,001-10,000 employees
Real User
Top 20
Aug 3, 2022
For the number of licenses, I believe it was approximately $500,000 per year, or for three years. There are features that cost extra depending on what you get such as library Sparks, Docs-To-Go, and a couple of others but we didn't have any.
Owner at a tech services company with 51-200 employees
Real User
Aug 4, 2020
The costs have recently increased, since their acquisition of Cylance. They're attempting to integrate the technology into their product and charging quite a bit more for it as a consequence. Many clients are unhappy about this.
Learn what your peers think about BlackBerry Enterprise Mobility Suite. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
Administrator at a energy/utilities company with 1,001-5,000 employees
Real User
Jul 3, 2018
The product pricing is fine. Sometimes, it is very hard to get an overview because there are so many different suites to find out what is the right thing for new customers. It is very hard to find because there are so many different licensing suite names. There is a whole suite, with four to six suite names, and they are all gold licenses and SIM-based licensing. There are very many options for us to choose from, which is good on one side, but on the other side, it is very hard to figure out what the best option is.
Infrastructure engineer at a insurance company with 10,001+ employees
Real User
Jun 24, 2018
In my opinion, we're paying an awful lot for what we get, compared to other vendors. I don't deal with the pricing, but it does seem to be a bit pricey for the things that we get, especially, when you compare them to other vendors, such as VMware, Citrix, who have all bought up other players in this space. VMware offers AirWatch free as part of their packages. It's difficult to compare them to those because BlackBerry just does this, but it does seem to be a bit pricey in the space, compared to some of the other vendors.
Senior Technologist at a legal firm with 1,001-5,000 employees
Real User
Jun 24, 2018
That is where it is a bit challenging for us, because there is a lot of value-add in the product with a lot of different features. With the new licensing model, there seems to be a significant increase in cost, which makes it difficult to push forward and talk with the business to say, “Here are all these other features that we can leverage. By the way, here is the increase in the cost." That is where there are some difficulties, trying to get budget for some of the new features. Then again, the business also comes back wanting to use those new features. I am specifically referring to the good integration points. For now, the business is happy with just mobile device management. We did get a cost for those newer licenses, and the price is up there. It seems like the licensing costs are somewhat justifiable just because of all the extra features that you are getting. If there was a licensing option with MDM only explaining its cost and spell that out in their licensing model, which is user-based, that would probably help customers more. This way they understand what the costs are and why some costs are more and some are less.
The setup was a bit complex because of our requirements. We had to build very strict security. We wanted to do the whole thing with Kerberos, so that you don't have to fill in your Active Directory password on the device, and that was a bit complex. The normal setup is not too complex, but if you want to have an extra-secure process with Kerberos authentication then it's a bit complex. When you want to do it like we did, you need help. I don't think it's really possible to reach that level by yourself. When I talk to our account manager, or with our sales guy, they both say we have one of the most secure environments, and one of the most perfectly built-up environments they've ever seen. So we reached a very good level there.
The BlackBerry Enterprise Mobility Suite offers five editions to meet your enterprise’s evolving mobile needs. Growth can happen quickly, and the BlackBerry Enterprise Mobility Suite is designed to provide a seamless transition to the more advanced capabilities in higher-level editions. The subscription model ensures predictable annual expenditures and eliminates upfront capital costs.
For the number of licenses, I believe it was approximately $500,000 per year, or for three years. There are features that cost extra depending on what you get such as library Sparks, Docs-To-Go, and a couple of others but we didn't have any.
It was on a yearly support contract, and the licenses were perpetual. There was also the implementation cost and the support cost for the integrator.
I think yearly basis because we just renewed the license.
We currently pay by the year, but the licenses are calculated on a monthly basis. We are happy with the pricing.
We pay about $6 a year for the solution. There are no extra costs on top of that. You save a lot of money when you use this product.
The costs have recently increased, since their acquisition of Cylance. They're attempting to integrate the technology into their product and charging quite a bit more for it as a consequence. Many clients are unhappy about this.
My advice would be to do a comparison.
I am not involved in the pricing and licensing.
The product pricing is fine. Sometimes, it is very hard to get an overview because there are so many different suites to find out what is the right thing for new customers. It is very hard to find because there are so many different licensing suite names. There is a whole suite, with four to six suite names, and they are all gold licenses and SIM-based licensing. There are very many options for us to choose from, which is good on one side, but on the other side, it is very hard to figure out what the best option is.
I have been told it is a little pricey.
In my opinion, we're paying an awful lot for what we get, compared to other vendors. I don't deal with the pricing, but it does seem to be a bit pricey for the things that we get, especially, when you compare them to other vendors, such as VMware, Citrix, who have all bought up other players in this space. VMware offers AirWatch free as part of their packages. It's difficult to compare them to those because BlackBerry just does this, but it does seem to be a bit pricey in the space, compared to some of the other vendors.
That is where it is a bit challenging for us, because there is a lot of value-add in the product with a lot of different features. With the new licensing model, there seems to be a significant increase in cost, which makes it difficult to push forward and talk with the business to say, “Here are all these other features that we can leverage. By the way, here is the increase in the cost." That is where there are some difficulties, trying to get budget for some of the new features. Then again, the business also comes back wanting to use those new features. I am specifically referring to the good integration points. For now, the business is happy with just mobile device management. We did get a cost for those newer licenses, and the price is up there. It seems like the licensing costs are somewhat justifiable just because of all the extra features that you are getting. If there was a licensing option with MDM only explaining its cost and spell that out in their licensing model, which is user-based, that would probably help customers more. This way they understand what the costs are and why some costs are more and some are less.
The setup was a bit complex because of our requirements. We had to build very strict security. We wanted to do the whole thing with Kerberos, so that you don't have to fill in your Active Directory password on the device, and that was a bit complex. The normal setup is not too complex, but if you want to have an extra-secure process with Kerberos authentication then it's a bit complex. When you want to do it like we did, you need help. I don't think it's really possible to reach that level by yourself. When I talk to our account manager, or with our sales guy, they both say we have one of the most secure environments, and one of the most perfectly built-up environments they've ever seen. So we reached a very good level there.