2019-11-21T07:12:00Z
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
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What do you like most about ManageEngine SupportCenter Plus?

Hi Everyone,

What do you like most about ManageEngine SupportCenter Plus?

Thanks for sharing your thoughts with the community!

4
PeerSpot user
4 Answers
SC
IT Support Engineer at a tech services company with 201-500 employees
Real User
2020-09-09T06:28:54Z
Sep 9, 2020

The product is very scalable and stable when used as a help desk once it is built out.

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AY
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
Real User
2020-02-18T07:41:00Z
Feb 18, 2020

We have found the reporting in this product to be very useful.

Alexia Christofi - PeerSpot reviewer
Managing Director at CYSOFT
Real User
2020-02-09T12:24:00Z
Feb 9, 2020

The product teams are continuously on the products trying to improve them. If, for example, I ask for a change to be done in the software, the chances are in the next release it's going to be done and incorporated. It's this personal touch that I like.

MS
Pre-Sales Engineer at a tech services company with 11-50 employees
Real User
2019-11-21T07:12:00Z
Nov 21, 2019

The most valuable features are the ITIL compliance and billing.

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Related Questions
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 9, 2020
How do you or your organization use this solution? Please share with us so that your peers can learn from your experiences. Thank you!
2 out of 3 answers
MS
Pre-Sales Engineer at a tech services company with 11-50 employees
Nov 21, 2019
Our clients use this solution to implement their helpdesk and customer service.
AY
Head of Information Technology and Systems at a consumer goods company with 1,001-5,000 employees
Feb 18, 2020
We are currently using the 2014 version of the product. We use ManageEngine SupportCenter Plus to handle issues, incident management, and demand management.
it_user434868 - PeerSpot reviewer
Senior Director of Delivery at a tech services company with 51-200 employees
Sep 9, 2020
Hi, We all know it's really hard to get good pricing and cost information. Please share what you can so you can help your peers.
See 2 answers
MS
Pre-Sales Engineer at a tech services company with 11-50 employees
Nov 21, 2019
The licensing fees depend on different criteria, including options and sizing.
SC
IT Support Engineer at a tech services company with 201-500 employees
Sep 9, 2020
ManageEngine is always going to be the lowest priced product in the categories they compete in. That is their business model. You are never going to find what they can do for you for cheaper because their business model is to price low. That is their whole shtick.
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