GTM Manager at a computer software company with 201-500 employees
Real User
Jul 20, 2021
We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm.
The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications.
Infraon IMS is a comprehensive IT management platform offering real-time network monitoring, automated workflows, and extensive analytics capabilities, designed to streamline IT operations and enhance organizational efficiency.Infraon IMS provides fast device discovery, customization, and platform integration, ensuring seamless network monitoring and management for IT infrastructures. The intuitive graphical user interface, real-time analytics, and multiple dashboards with detailed metrics...
Their discovery is very quick and they have a CSV file upload mechanism that allows you to onboard five thousand devices a day.
The most valuable feature is alerting. We get email alerts when a link is down that tell us which device is having a problem.
We use the solution to automatically trigger processes to help us resolve issues. The whole IT process has been automated, such as trying to map all the users and the escalation process. So, if any issue happens, we get an SMS and WhatsApp of the report. If there is a critical issue this has to be sorted out, like the entire data center being down, then there is an alarm.
The backup, restore, and comparison features are all good.
The role-based dashboards provide data points and charts and topology diagrams in a single window. It's like a spider web, where the application, connectivity, and everything is defined for each user of those applications.
The feature that I like the most and the best part is the customization.
It is a stable product. After the initial configuration, you don't have to tweak it much. All systems of Everest IMS work perfectly.