I would recommend that prospective customers build use cases and scenarios of what they are looking to achieve, meet with other parties and competitors of Yext Digital Presence Platform, and also create a direct diagram with benefits and costs so they could compare them one by one and see what the best solution is for them. No platform is perfect, and that is why I provided a rating of 9 out of 10, because there are things that can be improved and features that can be optimized over time.
Account Manager at a consultancy with 11-50 employees
Real User
Top 10
Jun 23, 2026
My advice to others looking into using Yext Digital Presence Platform is that they can look on YouTube if they need more introductions or are not sure how to use the software. Yext Digital Presence Platform is straightforward and easy to use. I would rate this review an 8 out of 10.
We have not yet tried the intelligent search feature, but it is in our plan since we completed the implementation six months back, and we are still exploring all the features of Yext Digital Presence Platform. The impact of Yext Digital Presence Platform's review management tools on customer engagement is significant. As I mentioned, our projects include WWE and UFC events, where fans attend and provide reviews afterward. Yext Digital Presence Platform collects those reviews and user sentiment, and sends it to the actual company, UFC, enabling us to understand user experience and improve future events based on their feedback. We are currently using the schema markup tools for SEO performance because when users search for event information on platforms such as Google, they can receive multiple, inconsistent results. Some events may show different data across various digital platforms, causing confusion. By using this tool, we ensure data consistency across all platforms, so fans see accurate information and are not misled. In evaluating the analytics offered by Yext Digital Presence Platform, it is not just a database. It stores data in a graph format, allowing us to create multiple entities such as Fighter, Fight, Event, and Venue entities, with attributes and relationships between them. For example, if an event occurs at a location, the Fighter entity is directly connected to the Event entity since fighters participate in events. This structure is much easier to understand than typical database structures because we store data in JSON format with key-value pairs, which facilitates comprehension. The main benefit of using Yext Digital Presence Platform is that we no longer have to update data manually across multiple entities or social media platforms, as the process is now automated. This saves a lot of time and effort for our team. Additionally, previous data segregation across various sources made integration complex and challenging. Now, Yext Digital Presence Platform acts as a central platform that collects data from multiple sources and provides dashboard creation functionality without the need for external tools such as Power BI or Tableau. At this moment, I do not see any missing features because we are still in the initial stages of using Yext Digital Presence Platform, having only been on it for a year. We are exploring all its functionalities, so I cannot suggest anything right now. Regarding Yext Digital Presence Platform's data management capabilities benefiting our online presence, I can share an example where a UFC event venue changed twenty-four hours before the event, creating pressure on the team to manually update details across various search engines and platforms. That caused chaos across the organization since users were actively searching for event and location details at that time. Now, whenever we change any location details in our database, we send the data to Yext Knowledge Graph, and those updates occur automatically across multiple platforms, relieving us of manual work and saving time, which enhances trust and benefits the company overall. Tech support deserves an eight out of ten rating because there can sometimes be a delay in response. One piece of advice I can share is the benefit of having features that enhance real-time updates from Yext Digital Presence Platform's analytics platform. Having immediate visibility on updates made in Yext Knowledge Graph would be beneficial, as there are currently delays in dashboard refreshes. For now, I cannot suggest any improvements, as we are still exploring Yext Digital Presence Platform's features after one year. I rate this product a seven out of ten overall.
Learn what your peers think about Yext Digital Presence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: September 2026.
Yext Digital Presence Platform enhances digital visibility, streamlines data management, and optimizes customer interactions across numerous platforms.Yext Digital Presence Platform facilitates the management of business information across digital channels. It ensures data is consistent and accurate, leading to increased visibility and customer engagement. The platform supports diverse businesses by providing tools that integrate with multiple applications, enhancing search results and...
I do not have anything else to add about how I used Yext Digital Presence Platform. I gave Yext Digital Presence Platform a rating of eight.
I would recommend that prospective customers build use cases and scenarios of what they are looking to achieve, meet with other parties and competitors of Yext Digital Presence Platform, and also create a direct diagram with benefits and costs so they could compare them one by one and see what the best solution is for them. No platform is perfect, and that is why I provided a rating of 9 out of 10, because there are things that can be improved and features that can be optimized over time.
My advice to others looking into using Yext Digital Presence Platform is that they can look on YouTube if they need more introductions or are not sure how to use the software. Yext Digital Presence Platform is straightforward and easy to use. I would rate this review an 8 out of 10.
We have not yet tried the intelligent search feature, but it is in our plan since we completed the implementation six months back, and we are still exploring all the features of Yext Digital Presence Platform. The impact of Yext Digital Presence Platform's review management tools on customer engagement is significant. As I mentioned, our projects include WWE and UFC events, where fans attend and provide reviews afterward. Yext Digital Presence Platform collects those reviews and user sentiment, and sends it to the actual company, UFC, enabling us to understand user experience and improve future events based on their feedback. We are currently using the schema markup tools for SEO performance because when users search for event information on platforms such as Google, they can receive multiple, inconsistent results. Some events may show different data across various digital platforms, causing confusion. By using this tool, we ensure data consistency across all platforms, so fans see accurate information and are not misled. In evaluating the analytics offered by Yext Digital Presence Platform, it is not just a database. It stores data in a graph format, allowing us to create multiple entities such as Fighter, Fight, Event, and Venue entities, with attributes and relationships between them. For example, if an event occurs at a location, the Fighter entity is directly connected to the Event entity since fighters participate in events. This structure is much easier to understand than typical database structures because we store data in JSON format with key-value pairs, which facilitates comprehension. The main benefit of using Yext Digital Presence Platform is that we no longer have to update data manually across multiple entities or social media platforms, as the process is now automated. This saves a lot of time and effort for our team. Additionally, previous data segregation across various sources made integration complex and challenging. Now, Yext Digital Presence Platform acts as a central platform that collects data from multiple sources and provides dashboard creation functionality without the need for external tools such as Power BI or Tableau. At this moment, I do not see any missing features because we are still in the initial stages of using Yext Digital Presence Platform, having only been on it for a year. We are exploring all its functionalities, so I cannot suggest anything right now. Regarding Yext Digital Presence Platform's data management capabilities benefiting our online presence, I can share an example where a UFC event venue changed twenty-four hours before the event, creating pressure on the team to manually update details across various search engines and platforms. That caused chaos across the organization since users were actively searching for event and location details at that time. Now, whenever we change any location details in our database, we send the data to Yext Knowledge Graph, and those updates occur automatically across multiple platforms, relieving us of manual work and saving time, which enhances trust and benefits the company overall. Tech support deserves an eight out of ten rating because there can sometimes be a delay in response. One piece of advice I can share is the benefit of having features that enhance real-time updates from Yext Digital Presence Platform's analytics platform. Having immediate visibility on updates made in Yext Knowledge Graph would be beneficial, as there are currently delays in dashboard refreshes. For now, I cannot suggest any improvements, as we are still exploring Yext Digital Presence Platform's features after one year. I rate this product a seven out of ten overall.